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Safe travels

Tips to help you ride safely every step of your journey:

Planning Waiting Boarding Riding Exiting

Tell us what you saw not who you are. Report online, anonymous submissions accepted.

Submit an incident to Transit Law

Look for Passenger Assistance Alarms (PAAs) on articulated (long) buses and double-deckers!

Use the PAA to tell the operator about an emergency at the back of the bus or on the top deck. When an alarm button is pushed, the operator will:

  1. Let the control centre know.
  2. Stop the bus when it is safe to do so.
  3. Make an announcement over the PA system to let customers know the PAA has been activated and that the bus must be stopped and the situation investigated.
  4. Invite anyone with information about the situation to come forward.

Safe Stop

Safe Stop with the image of a clock displaying 7 PM After 7 pm, you can ask the driver to stop at a safe spot along the route closer to your destination. Please exit by the front door.

Be rail safe

Line 1 is fenced off and secure to keep everyone off the tracks and away from passing trains and the electric power supply.

Don't touch the wires. Stay off the tracks

Bus roadway safety

Transitway safety signageThe bus roadway is an active, busy road for buses and other transit vehicles. Pedestrians are not permitted to walk on the roadway. If you are caught walking on the bus roadway, you could be fined.

Instead, be sure to always obey signage showing you where to go. Designated crosswalks or pedestrian bridges are well marked and provide a safe place to cross.

It might take a little longer to walk the long way around, but safety is always worth it!

Safety tips:

  • Always obey signage and only cross bus roadways at designated crosswalks or pedestrian bridges.
  • Don’t rush. Saving a minute is not worth compromising your safety.
  • When walking to your bus stop, always stay on the platform away from the road edge.

Travel tips

From planning your trip to arriving at your destination, our tips help you to travel safely.

Learn More about Travel tips

Riding at night

Travel safely at night with our Safe Stop program and by reporting unsafe situations.

Learn More about Riding at night

Riding with kids

Tips for travelling safely with children and preparing children to travel on their own.

Learn More about Riding with kids