Safe travels

Tips to help you ride safely every step of your journey:

Planning Waiting Boarding Riding Exiting

Submit an incident to Transit Law

Look for Passenger Assistance Alarms (PAAs) on articulated (long) buses and double-deckers!

Use the PAA to tell the operator about an emergency at the back of the bus or on the top deck. When an alarm button is pushed, the operator will:

1. Let the control centre know.
2. Stop the bus when it is safe to do so.
3. Make an announcement over the PA system to let customers know the PAA has been activated and that the bus must be stopped and the situation investigated.
4. Invite anyone with information about the situation to come forward.

Safe Stop

After 7 pm, you can ask the driver to stop at a safe spot along the route closer to your destination. Please exit by the front door.