April 10 Transit Committee Update
On April 10, we provided Transit Committee with an update on the progress of the 5-year roadmap, preparations for the launch of New Ways to Bus, and our annual Transecure and Safe Driving Awards event.
If you didn’t get a chance to tune in, The Next Stop Blog has you covered.
Five-Year Roadmap Progress Update
We provided an update on our Five-Year roadmap which guides how we will modernize and deliver high service reliability, customer satisfaction and employee engagement over the next four years.
In the last year, we’ve made progress in some key areas, including:
- Hired 222 bus operators and 12 Para Transpo operators.
- Increased O-Train Line 1 service delivery from 97.1 per cent to 98.8 per cent.
- Increased bus service delivery from 97.8 per cent to 98 per cent.
- Performed data upgrades to allow customers who use the Transit App to see better real-time arrival predictions.
- Doubled online usage of My Para Transpo, the online self-serve system that lets Para Transpo customers quickly book, cancel, and track their trips.
- Added four new zero-emission buses to the fleet at the end of 2024 with more arriving in 2025.
The 2024 update includes key performance indicators, targets for improvement on major strategic initiatives and six new strategic initiatives to reflect our evolving priorities.
New Ways to Bus
Beginning April 27, we are launching New Ways to Bus. This is the largest and most significant transformation of bus service in the city’s history.
The new bus network is going to focus on frequency, local neighbourhood service, connections to O-Train Lines 1 and 2, and other key destinations.
More information, including the Travel Planner and final schedules, is available on octranspo.com.
Celebrating Transecure and Safe Driving accomplishments
On April 7, we held our annual Safe Driving and Transecure Awards ceremony. The Safe Driving program recognizes transit operators who have an exemplary safe driving record. The Transecure program is a community watch program on wheels. The annual ceremony celebrates and recognizes the actions of OC Transpo employees who demonstrate exemplary behaviour by assisting members of the community during their times of need.
You can learn more about the employees who went above and beyond by reading their stories on our Transecure Awards page.
Upcoming Customer Appreciation Weekend
Our network is transforming and Ottawa residents will soon be able to explore the system for free.
Planning is underway to provide free rail, bus and Para Transpo service during an upcoming customer appreciation weekend. You will be able to discover the new stations, trains and public art on O-Train Lines 2 and 4. You can also explore with the new routes from New Ways to Bus.
Stay tuned for more details! We’ll be sharing further information once a date has been confirmed.
Let us know
Was this information helpful? Is there another topic you’d like to learn more about? Let us know by emailing thenextstopblog@ottawa.ca.
To find out more information about our latest update, you can watch the presentation here or read the reports discussed here.
