Monday, March 14, was turning out to be just another routine day for three OC Transpo Transit Fare Enforcement Officers (TFEOs).
Their day would soon turn into a life-saving emergency response.
Join The Next Stop Blog to learn more about our three TFEOs who recently received a St. John Ambulance Award for their life saving actions.
Answering the call
While patrolling the area near the 300 block of Rideau Street on March 14, three TFEOs witnessed a man suddenly collapse onto a patch of grass just off the busy Ottawa street.
The incident, which occurred in broad daylight, drew immediate concern from both the inspectors and nearby passersby.
As trained members of the OC Transpo’s transit enforcement team, TFEOs are prepared to respond to more than just fare evasion.
All receive basic emergency medical training, including how to recognize and treat suspected opioid overdoses.
That training became critically important that day.
The officers quickly assessed the individual and noted telltale signs of suspected drug poisoning — shallow breathing, unresponsiveness, and constricted pupils. Time was of the essence.
Drawing from their emergency kits, they administered the first dose of naloxone, also known as Narcan — a fast-acting medication used to reverse the effects of opioid overdoses.
When there was no immediate response, they administered a second dose, and then a third.
After repeated administrations, the individual began to show signs of stabilization — a slight return of consciousness and improved breathing.
They remained with the person, monitoring his condition closely until paramedics arrived to take over care and transport the patient to hospital for further treatment.
This incident reflects the importance of front-line responders being equipped and trained to act swiftly.
The March 14th incident also stands as a clear example of how such preparation can make the difference between life and death.
✨In recognition of their efforts, one of officers received the St. John Ambulance Life-Saving Award and two more received commendations for the incident.
Fare Inspector Alex received a St. Johns Ambulance Award, and Fare Inspector’s Mathew and Tammy received St. Johns Ambulance commendations.
Thank you for your heroic efforts.
What is a Transit Fare Enforcement Officer?
Our TFEOs are part of the Special Constable unit but are separate from the Special Constables who are sworn peace officers.
You may think that their role is only to check that you pay your fare, but they serve a much bigger role.
TFEOs assist customers by:
- Providing information on how to pay fares
- Helping choose the best fare option
- Giving directions
- Assisting customers with disabilities
- Supporting Special Constable resource officers at schools
They also look out for the safety of you and our staff as additional uniformed staff on the system.
All TFEOs are also trained in first aid and Narcan and are able to assist with medical emergency situations. Their overall efforts contribute to a more positive transit environment for staff and for customers.
Celebrating past award recipients
Alex, Mathew and Tammy are joining many colleagues who have also received St. John Ambulance Awards for their life-saving actions.
Today we also recognize several OC Transpo frontline staff:
- Special Constables Jacky, Kirk, and Abbas – showed compassion and took decisive action to prevent a potential tragedy.
- Special Constables Brian and Adam, and Transit Supervisor Matthew – responded quickly and provided critical medical assistance during a bus emergency.
Their professionalism and training continue to make a vital difference in the lives of our customers.
For more information on how we’re working to keep you safe on your journey, visit our Safe Travels page.
