At a glance
Key takeaways
- Para Transpo Talk brings Para Transpo customers, their families, companions and support persons together for meaningful discussions and updates with OC Transpo staff.
- The Para Transpo Talk events in March were well attended.
More than 150 Para Transpo customers, caregivers and community members took part in Para Transpo Talk events in early March. The three-day series was energetic and engaged.
Para Transpo Talk brings Para Transpo customers, their families, companions and support persons together for meaningful discussions and updates with OC Transpo staff.
If you weren’t able to join us this time, don’t worry! The Next Stop Blog is here to fill you in on the highlights.
What we heard
Customers brought a wide range of questions, ideas, and observations. Many shared service related concerns, including:
- Differences in service levels between taxi and Para Transpo operators
- Challenges with the new minibuses and fare equipment
- Drivers not always going to the door to locate customers.
Others raised booking and My Para Transpo issues, such as:
- Scooter users assigned sedans
- Inaccurate trip tracker information
- Accessibility challenges for blind and low-vision users
Rural fares and differences between casino trips in Ottawa and Gatineau were also common topics.
Throughout the event, staff provided hands-on support and problem-solving. Customers received help:
- Setting up My Para Transpo notifications
- Navigating online features
- Updating account information
Staff also assisted with booking questions, including:
- Airport trips
- Same-day service requests
- Next-day trip rules
They also helped customers understand fare programs such as EquiPass, Community Pass, and the four free monthly trips available to seniors.
Presto issues were addressed on site. These included helping a customer submit a refund request after an incorrect charge. Several longtime users took the opportunity to discuss booking restrictions and account specific concerns.
Friendly, constructive discussions
Staff noted a consistently positive atmosphere. Many customers expressed appreciation for the chance to speak directly with staff. Attendees shared thoughtful suggestions for future outreach, like connecting with community organizations including local Legions. While concerns were raised, the overall tone was encouraging. Many customers took time to thank staff and operators for their ongoing work.
Customers who wish to share additional feedback or ask follow-up questions can email ParaTranspoTalk@ottawa.ca.
