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Virtual Line - OC Transpo service without waiting in line

Image - Virtual Line - OC Transpo service without waiting in line

Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!

Book your appointment with one of the service available options :

  1. Fares / Monthly pass
  2. General information
  3. Request discount / submit form(s)
  4. OC Transpo photo cards

Appointments can be booked for as soon as the next day and as far away as two weeks, based on the hours of operation.

If you're already at the Rideau CSC and are looking for OC Transpo services, you can Join the line right away and speak to a Customer Service Representative (CSR) within 15 minutes.

A confirmation email and/or text message will be sent to you. You’re in line! A reminder will also be sent within 24 hours of your appointment time. The confirmation and reminder messages will include details of your upcoming appointment: location, date and time, a ticket number, and a reference number.

Use the Appointment check-in through the web portal on your mobile device, once you have arrive for your appointment. Or, check-in at the on-site kiosk. Watch for your ticket number on the call-screen.

Cancel your appointment or leave the line at any time. There are no penalties. All you need to do is provide your ticket and reference numbers.

The Virtual Line eliminates crowded lines at busier times by allowing customers to spread out if they need to wait to see a CSR. This improved digital-queuing system is another way we are working to keep you safer.

For more info about OC Transpo’s services, please call 613-560-5000.

Virtual Line