Lost and Found

OC Transpo Lost & Found is managed by Heartwood House

613-563-4011

Heartwood House is located at 404 McArthur Avenue.

Out-of-town customers

Customers who are unable to return to Ottawa to retrieve an item may make special arrangements with the Heartwood Executive Director for pickup by courier (at owner’s expense) or by arranging for someone to pick up the item on his/her behalf. Visit www.heartwoodhouse.ca for more information.

Lost an item?

If you lost an item, please contact Lost & Found by calling 613-563-4011 after 11 am on the next business day after your loss. By that time, if the item has surfaced, it may have arrived at the Lost & Found.

If you lost an item today and retrieving it is an emergency (for example, medication), please call our Information Centre at 613-741-4390 (open weekdays from 7 am to 9 pm, Saturday from 8 am to 9 pm, and Sunday from 9 am to 5 pm).

Found an item?

If you have found an item, please return it to any bus driver, Heartwood House, our Customer Service Centres or an OC Transpo Special Constable.

If you found someone else's bus pass you can drop it into any Canada Post mail box and it will be returned to OC Transpo.

Hours of Operation

Heartwood House is closed on all statutory holidays. For complete holiday hours of operation, please contact Heartwood House.

Sept. 1 – June 30
Monday, Tuesday 8 am to 7 pm
Wednesday, Thursday 8 am to 7:30 pm
Friday 8 am to 5 pm
Saturday, Sunday Closed
July 1 - August 31
Monday, Tuesday,
Thursday, Friday
8 am to 5 pm
Wednesday 8 am to 7:30 pm
Saturday, Sunday Closed

For more information about the Lost & Found office, please contact:

Heartwood House
404 McArthur Avenue
613-563-4011
email: lostandfound@heartwoodhouse.ca
website: www.heartwoodhouse.ca

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