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Lost & Found

OC Transpo Lost & Found is managed by Heartwood House.

Please call or email Heartwood House to identify your item before going to the Lost & Found office.

Heartwood House

404 McArthur Avenue
Ottawa, ON K1K 1G8

Call: 613-563-4011



Hours of operation

Heartwood House is closed on all statutory holidays and Easter Monday.

Monday 8:30 am to 6 pm
Tuesday to Friday 8:30 am to 5 pm
Saturday, Sunday Closed

Lost an item?

If you lost an item, please contact Lost & Found by calling Heartwood House after 11 am on the next business day after your loss. By that time, if the item has surfaced, it may have arrived at the Lost & Found.

If you lost an item today and retrieving it is an emergency (for example, medication), please call our Customer Service Centre.

Found an item?

If you have found an item, please return it to any bus driver, Heartwood House, our Customer Service Centres or an OC Transpo Special Constable.

Out-of-town customers

Customers who are unable to return to Ottawa to retrieve an item may make special arrangements with the Heartwood Executive Director for pickup by courier (at owner’s expense) or by arranging for someone to pick up the item on his/her behalf.

Visit for more information.