Lost & Found
Changes to Heartwood House hours and operations
OC Transpo Lost & Found, managed by Heartwood House, is returning to regular operating hours starting Monday, June 14. Please call or email Heartwood House to identify your item before going to the Lost & Found office.
- Monday – 8:30 am to 6 pm
- Tuesday to Friday – 8:30 am to 5 pm
- Saturday and Sunday - Closed
OC Transpo Lost & Found is managed by Heartwood House.
404 McArthur Avenue
Ottawa, ON K1K 1G8
Hours of Operation
Heartwood House is closed on all statutory holidays, Remembrance Day and Easter Monday.
|Sept. 1 – June 30|
|Monday, Tuesday||8 am to 7 pm|
|Wednesday, Thursday||8 am to 7:30 pm|
|Friday||8 am to 5 pm|
|July 1 – Aug. 31|
|Monday, Tuesday||8 am to 5 pm|
|Wednesday||8 am to 7:30 pm|
|Thursday, Friday||8 am to 5 pm|
Lost an item?
If you lost an item, please contact Lost & Found by calling Heartwood House after 11 am on the next business day after your loss. By that time, if the item has surfaced, it may have arrived at the Lost & Found.
If you lost an item today and retrieving it is an emergency (for example, medication), please call our Customer Service Centre.
Found an item?
Customers who are unable to return to Ottawa to retrieve an item may make special arrangements with the Heartwood Executive Director for pickup by courier (at owner’s expense) or by arranging for someone to pick up the item on his/her behalf.
Visit heartwoodhouse.ca for more information.