Skip to content

Lost & Found

Changes to Heartwood House hours and operations

Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes:

  • New office hours: Monday to Friday from 8:30 am to 2 pm. Calls will only be accepted during these hours.
  • The public is no longer allowed to visit the office. You can pick up urgently needed items (wallet, purse, work device and medication) by appointment. To book a time:
  • All other items will be held in storage until it is safe to resume normal operations. In the meantime, you can call to have your name placed on your item.

OC Transpo Lost & Found is managed by Heartwood House.

Heartwood House

404 McArthur Avenue
Ottawa, ON K1K 1G8

Call: 613-563-4011



Hours of Operation

Heartwood House is closed on all statutory holidays, Remembrance Day and Easter Monday. 

Sept. 1 – June 30
Monday, Tuesday 8 am to 7 pm
Wednesday, Thursday 8 am to 7:30 pm
Friday 8 am to 5 pm
Saturday, Sunday Closed
July 1 – Aug. 31
Monday, Tuesday 8 am to 5 pm
Wednesday 8 am to 7:30 pm
Thursday, Friday 8 am to 5 pm
Saturday, Sunday Closed

Lost an item?

If you lost an item, please contact Lost & Found by calling Heartwood House after 11 am on the next business day after your loss. By that time, if the item has surfaced, it may have arrived at the Lost & Found.

If you lost an item today and retrieving it is an emergency (for example, medication), please call our Customer Service Centre.

Found an item?

If you have found an item, please return it to any bus driver, Heartwood House, our Customer Service Centres or an OC Transpo Special Constable.

If you found someone else’s bus pass you can drop it into any Canada Post mail box and it will be returned to OC Transpo.

Out-of-town customers

Customers who are unable to return to Ottawa to retrieve an item may make special arrangements with the Heartwood Executive Director for pickup by courier (at owner’s expense) or by arranging for someone to pick up the item on his/her behalf.

Visit for more information.