Ready for Rail » Designed with you in mind » Built for accessibility

Built for accessibility

Man in a wheelchair boarding the train

Fully accessible trains & stations

  • Level-entry trains
  • Dual elevators
  • Audio and visual arrival messages
  • Tactile wayfinding
  • Cooperative seating areas beside every train door

Trains

Trains running on the Confederation Line will have 14 double doors and will provide low-floor access that is level with the station platform.

Customers using a mobility device will enter the train from any convenient point, and will find a clearly marked cooperative seating area beside each doorway, which is an area for people using mobility aids, bicycles, strollers and other large items.

Grab bars will be easily reached from all positions inside the train, and will be bright yellow for maximum visibility. Door controls and intercoms on the train will be located at heights accessible to all, including people using a mobility device. Floors will be slip-resistant and low-glare.

Alstom Citadis Spirit train interior

Audio announcements on the train will confirm the direction of travel and destination as well as announce each upcoming station as the train travels along the line.

Digital signs inside the train, both in common areas and on the wall in the cooperative seating area, will display the destination and upcoming station names. When the train pulls into a station, audio and video messages will repeat the station name, and distinct audio tones will signal when the doors are opening or closing.

On board station announcement display


Stations

Confederation Line stations have been designed to ensure full access for all customers. Station accessibility features will include:

  • Tactile wayfinding tiles embedded in the station floor that will trace the route through fare-gates, to elevators, to platforms, and to exits.
  • Transecure waiting areas on the train platform will include accessible benches and tactile/Braille signs indicating the direction of service.
  • Dual elevators at all 13 stations and escalators at 9 will connect each train platform to the station entrance.
  • Tactile warning strips and inter-car barriers will keep everyone safely away from the platform edge.
  • Black-and-white directional signs throughout the station will provide maximum contrast and visibility. Colours and symbols used on maps and signage have also been selected to maximize legibility.
  • Station names will appear in high contrast back-lit signs that stretch the length of each station platform, and will be easily visible from inside the train as it arrives at each station.

Example of station name signage along the train platforms

  • Digital signs at several locations along the platform will display the expected departure time for each train. Times will be adjusted in real-time according to each train’s progress along the line as it approaches the station.

Example of a display screen showing next train departures

  • Audio announcements to waiting passengers will precede each train’s arrival on the platform and will describe the direction of travel.
  • Service alerts will be shown on the platform displays and announced on the public-address system.
  • Accessible fare gates will accommodate customers using mobility devices, strollers, and bicycles. Each gate has two card readers at different heights so you can choose the reader that works best for you. Visual and audio feedback will let you know that your fare was successfully read.
  • Ticket machines will have both a video and an audio interface, so all users can use the machines with ease and communicate with customer assistance through video-chat for support, if necessary. The machines also feature lit up controls as well as raised text and Braille instruction panels.

Video chat icon

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