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OC Transpo On-Demand

Introducing On-Demand transit service on Sundays in Blackburn Hamlet !

On Sunday, February 11, we introduced OC Transpo On-Demand, an On-Demand transit service pilot project that provides responsive transit options for the Blackburn Hamlet community.

During the soft-launch of this first phase of testing, On-Demand buses offer service in Blackburn Hamlet and to and from Blair Station and Gloucester Centre only on Sundays and select holidays between 9 am and 6:30 pm.

OC Transpo On-Demand creates a responsive service based on customers’ trip requests instead of traditional fixed routes and schedules. 

How do I book or cancel a trip?

Ready to give it a try? You can easily book or cancel trips using the On-Demand Transit Rider App available on iOS and Android devices in three simple steps: 

  1. Download the On-Demand Transit Rider App on a mobile device 

  2. Enter the transit code “OCTranspo” 

  3. Create an account to book a trip and enjoy a flexible and responsive experience 

You can also book or cancel a trip by contacting OC Transpo Customer Service at 613-560-5000. 

When boarding, the bus operator will ask for the email or username/nickname you provided when signing up for the On-Demand Transit Rider App.

Please note that the On-Demand Transit Rider App requires internet or mobile data connection to function properly.  

Pick-up and drop-off locations

You can book same-day and next-day trips between select Route 28 bus stops, Blair Station and the Gloucester Centre, where you can transfer to OC Transpo buses, O-Train Line 1 or Para Transpo service. 

If you are at Blair Station and have not booked a ride, you can still approach a stationary On-Demand bus at Stop F at Blair Station to request service. The availability of walk-on service at Bair Station will be dependent on seating capacity onboard. 

Map of on demand service

Map of OC Transpo On-Demand service area and bus stop locations.

Click the image above for a closer look.

Stop code Stop name
8692 BEARBROOK East / CENTREPARK North
8693 BEARBROOK West / NORTH CENTREPARK
8936 BEARBROOK West / CENTREPARK South
2588 BEARBROOK West / HORNET'S NEST PARK
8981 BEARBROOK West / LAFARGE ASPHALT
5612 BEARBROOK East / LAFARGE ASPHALT
8982 BEARBROOK West / ST JOSEPH
8192 BEARBROOK East / ST JOSEPH
2589 BEARBROOK South / WESTPARK North
2586 BEARBROOK North / WESTPARK North
5927 BLACKBURN ARENA
3027 BLAIR F
4446 CITY PARK / OGILVIE
0004 CLEROUX North
0005 CLEROUX South
8195 EASTPARK North / BEECHMONT
2608 EASTPARK East / INNES
2606 EASTPARK North / OAKHURST
2607 EASTPARK East / REDMAPLE
2612 INNES North / BEARBROOK East
8928 INNES North / BEARBROOK West
8682 INNES / BEDDOE
2649 INNES South / CLÉROUX East
8198 INNES South / CLÉROUX West
1521 INNES North/ CLÉROUX West
1522 INNES North / EASTPARK East
2609 INNES North / EASTPARK West
8197 INNES South / EASTPARK West
2611 INNES / GLEN PARK
8799 INNES / GRAVELLE
8199 INNES South / ORIENT PARK
8683 INNES North / ORIENT PARK
8952 INNES / RONDEL
2613 INNES South / TAUVETTE
2614 INNES North / TAUVETTE
0002 LOBLAWS (On-Demand) / BLAIR
8684 NORTHPARK North/ BEARBROOK
2600 NORTHPARK / BURNVIEW
0744 OGILVIE / CITY PARK
2601 RIDGEBURN / DICEMAN
8025 SOUTHPARK / INNES
8679 SOUTHPARK / WOODBURN West
2619 SOUTHPARK / WOODBURN East
2618 SOUTHPARK / WOODVIEW
8990 ST JOSEPH / BEARBROOK
5682 ST JOSEPH North / R.R. 174
2369 ST JOSEPH South / R.R. 174
2615 TAUVETTE / AD. 19
8678 TAUVETTE / INNES
2616 TAUVETTE / SOUTHPARK
0003 WALMART / BLAIR
1735 INNES South / BLACKBURN HAMLET
8689 WESTPARK North / VALEWOOD
1161 WESTPARK West / PARKRIDGE North
2592 WESTPARK west / PARKRIDGE South
8690 WESTPARK South / PARKWOOD
2595 WESTPARK South/ BEARBROOK South
2594 WESTPARK South / HIGHPARK

Days and hours of service

OC Transpo On-Demand runs on Sundays between 9 am and 6:30 pm.

Your trip will be accepted if it can be completed within On-Demand service hours.

Trips cannot be booked on Sundays between 12:10 pm and 1:04 pm, or between 3:10 pm and 4:04 pm due to scheduled operator breaks.

On-Demand service will be running during these holidays:

  • Good Friday: Friday, March 29, 2024
  • Victoria Day: Monday, May 20, 2024

In the event of significant disruptions to On-Demand service, regular Route 28 service will be provided. Contact OC Transpo Customer Service at 613-560-5000 for more information.

Fares and transfers

Customers can pay their fare for On-Demand service by using a Presto card, credit card, mobile wallet, cash or showing their transfer.

  • DayPasses can only be purchased with cash on an On-Demand bus. You can also use O-Payment (credit card) to take advantage of daily fare capping at the same price as a DayPass.
  • Customers must use a credit card, mobile wallet, cash, or second Presto card when purchasing fare for an accompanying passenger on an On-Demand bus.

Please note that, new O-Payment readers are being installed and tested for use on ten buses as part of the On-Demand transit pilot project.

Remember, customers will only pay their fare when boarding a bus. No payment will be requested at the time of booking.

Accessibility

Up to two customers using wheelchairs or other mobility devices are permitted on board On-Demand buses at one time and their device must be safely secured during travel. Similar to regular OC Transpo bus service, operators are available to assist customers throughout their travels.

Any customer can use On-Demand service. However, OC Transpo On-Demand requires customers to travel to and from bus stops independently.

Although On-Demand transit will use Para Transpo buses for the demonstration project, there will be no effect on Para Transpo service to customers. The service will only operate on Sundays and select holidays, using Para Transpo buses that are not being used due to lower demand for Para Transpo service on those days.

Benefits of on-demand transit

Blackburn Hamlet was selected as the pilot zone for On-Demand service due to low transit ridership on weekends.

The potential benefits of on-demand transit include:

  • Shorter wait and travel times
  • Shorter walking distances
  • Lower emissions
  • Increased travel options for customers

Feedback

The On-Demand pilot project will be extended in the future to include testing on both Saturdays and Sundays. During the testing period, your feedback is essential and will help shape the future of your transit experience. 

Share your thoughts using our feedback form or by calling our Customer Service team at 613-560-5000.

Safety

Customers are required to stay seated and wear a seatbelt to stay safe while on board an On-Demand bus. Standing is not permitted, and mobility devices must be safely secured during travel.

Bicycles are not permitted on board On-Demand buses for safety reasons and because there is limited space within the vehicle.

Strollers are permitted on board On-Demand buses and must be safely secured during travel.

On-Demand transit onboard decal. Image text: No standing. Seatbelt required.

FAQs: What you need to know

Q1. Can I use OC Transpo On-Demand service for any destination within Ottawa on Sundays?

A1. On-Demand service is currently being offered on select Route 28 stops in the Blackburn Hamlet area, connecting to Blair Station and Gloucester Centre. It's not available city-wide. This pilot project will help us gather user feedback to assess the need and feasibility of extending On-Demand services to other areas or routes in Ottawa in the future.

Q2. How do I know if my trip request has been accepted?

A2. Once you’ve booked a trip using the On-Demand Transit Rider App, the status of your trip request will be updated to let you know your ride has been accepted. You will be notified when the vehicle is approaching your pick-up location and can then track the bus’ journey in real-time.

Q3. Will Route 28 buses still run on Sundays during the On-Demand pilot project?

A3. During the On-Demand pilot project, Route 28 will not operate on Sundays or select holidays.

Q4. What happens to Route 28 service on weekdays and Saturdays?

A4. Route 28 will continue its regular service on weekdays and Saturdays during the pilot. Service will not be impacted on these days.

Q5. If I'm used to taking Route 28, how will the On-Demand service impact my Sunday travel?

A5. If you frequently use Route 28 on Sundays, use On-Demand service to travel along Route 28. This service allows you to book trips in real-time and is designed to offer a more responsive transit experience.

Q6. Can I use On-Demand service without a reservation?

A6. Yes. You can approach a stationary On-Demand bus at Stop F at Blair Station for service, even if you have not booked a trip. Please note that walk-on service is subject to seating availability and is not guaranteed.

Q7. What should I do if I usually take Route 28 on Sundays, but am experiencing difficulty using the new On-Demand service?

A7. We understand that some customers may not be aware of this change and require assistance transitioning to using the new On-Demand service.

To assist you:

  • On Sunday, February 11, Route 28 ran simultaneously with On-Demand service to help customers adjust to the change.
  • Register for Alerts to receive updates on impacts to service, including Route 28 and OC Transpo On-Demand. You can also connect with us through Facebook , X (formerly Twitter), and Instagram.
  • If you experience difficulties using On-Demand service, please reach out to OC Transpo Customer Service at 613-560-5000. Our team can help you use this new service.
  • Your feedback is crucial. Please share your experiences and any difficulties you encounter using On-Demand service through our online feedback form or by calling Customer Service at 613-560-5000. Your feedback will help us to improve On-Demand service in the future.

Experience the new On-Demand service. Stay tuned for updates!