To monitor the performance of the OC Transpo network, staff track several key performance indicators (KPIs). As part of our commitment to transparency, below are the KPIs that are regularly reported on at Transit Committee.
See also: Safety Key Performance Indicators
OC Transpo has a goal of achieving 99.5% service delivery. For Para Transpo, the objective is to accept all trip requests. OC Transpo is committed to continuous improvement and has implemented a 5-year Roadmap that guides how OC Transpo is modernizing and growing, while focusing on service reliability and customer satisfaction. More information on the five-year Roadmap can be found here.
This measure represents the number of customer trips from origin to final destination (also called “total linked trips”) on bus and O-Train across the OC Transpo network.
Bus Service Delivery: Degree to which planned trips are delivered, target 99.5%
Regularity: For frequent routes. Measures whether trips are evenly spaced, target 85%
Punctuality: For less frequent routes. Measures whether the trip arrives at the stop no more than 1 minute early or 5 minutes late, target 85%
Degree to which planned kilometres are delivered.
This measure represents the number of customer trips completed by Para Transpo.
Percent of customers picked up during the 30-minute booking window.