The Customer Service Centre (CSC) located in the Rideau Centre opens June 29 with temporarly reduced hours:
Monday to Saturday 11 am to 7 pm,
and Sundays 11 am to 6 pm.
All other CSCs remain closed until further notice.
The a-card is a free smart card for customers with a Support Person, CNIB or Attorney General of Ontario card.
Getting your a-card
The a-card is only available at the Rideau Centre OC Transpo Customer Service Centre (CSC). The CSC located on the 3rd floor of the mall, just east of the north escalator.
You will need to provide one of the following:
- CNIB card
- Attorney General of Ontario Guide Dog card
- OC Transpo Support Person card
- Photo ID and a letter from an authorized health care professional stating that you need a support person
Staff will take your photo and give you your card.
Using the card
For cards issued for a Support Person, please pay your own fare first. Then, use the a-card to pay the fare of your support person.
Tap at the fare gate. Don’t tap on the bus!
At transit stations with fare gates:
Tap your a-card onto the card reader to open the gate. Readers are located on the right-hand side of each fare gate.
Every station has at least one wider accessible fare gate. These gates have two card readers each at different heights so you can choose the reader that works best for you.
Visual and audio signals will let you know your card was accepted. When the gate opens, walk through.
On the bus:
Show your card to the operator when you board.
For more information on accessible transit or to report a lost or damaged a-card, email us at firstname.lastname@example.org.