At a glance
Key takeaways
Eight women working in diverse roles at OC Transpo share:
- How they got started in transit
- Their impact on others and the communities they serve
- Advice for women considering a career in transit
From Operators navigating routes with precision, to Building Service Attendants ensuring safety and accessibility, to Special Constables safeguarding the transit system and Program Managers driving operational excellence, women across departments play a vital role in serving Ottawa residents each day.
We’re thrilled to introduce you to eight women whose journeys within transit exemplify resilience, teamwork, mentorship, and the power of lifting each other up.
Their stories are about recognizing that success at OC Transpo is rooted in collaboration and a shared commitment to strengthening the communities we serve.
Brianna
Brianna’s journey in transit began with a desire for a stable role, quickly blossoming into a rewarding career thanks to her supportive environment.
“My partner and I get thanked a lot throughout the day by the public, which is rewarding because of the careful effort we put into maintaining the station.”
Teamwork Strengthens Service
Brianna‘s story powerfully demonstrates how teamwork strengthens service for Ottawa commuters.
In her role overseeing transit facilities at Blair Station to ensure they remain clean, safe, and well‑maintained, Brianna experiences her strongest moments at work when she can “leave the next shift in good shape,” knowing her colleagues are prepared.
In terms of advice for other women considering a career in transit:
“People don’t realize how many jobs there are in transit. There are the people behind the scenes, the planners, the Garage Attendants, general repair, Building Service Attendants, plumbers, electricians – everyone who keeps transit flowing. There are plenty of opportunities, it’s very diverse, each department has its own strengths and assets.”
Zeva
Zeva joined OC Transpo in 2018 as a Transit Analyst and later became a Transit Planner, analyzing service data, tracking ridership trends, reviewing routes and schedules, responding to inquiries, and conducting on‑site network assessments.
In her current business support role, Zeva supports several behind‑the‑scenes portfolios that help keep transit running smoothly. She is currently involved in public consultations that will inform OC Transpo’s 2026–2029 Accessibility Plan.
“I enjoy working with my team to support projects that improve the experience for our customers.”
Zeva says the support she has received from other women at OC Transpo has been a meaningful part of her career.
“At work, I’ve always felt supported by women who are passionate about what they do. We’re all regular people trying to balance work and home, so when we’re here, we help each other as much as we can to make things manageable.”
She also highlights the work happening behind the scenes to keep transit moving.
“People might not realize how many different skills and roles are involved. It’s so much more than buses, trains, and customer service. There are garage attendants, dispatchers, booking clerks, planners, engineers, technicians, graphic and web designers, communications officers, analysts, trainers, and many others all working together every day.”
Zeva’s advice for women considering a career in transit is simple and encouraging:
“Stop waiting — the time is now. You can make a meaningful contribution to transit. Trust your abilities. There are so many different roles, and there’s room to grow in every one of them. Transit needs diverse voices, and women bring valuable perspectives to the industry. Join OC — we’re here to support you.”
Diane
Diane’s 17-year journey demonstrates the power of teamwork and its profound impact on Ottawa commuters.
“In transit, the most important skill isn’t technical. It’s relationships.”
Support Through Connection
Diane’s dynamic background, encompassing administration, supervision, construction, IT, and customer service, has shaped her unique perspective to help ensure that operational projects run smoothly and meet service goals.
“My time in customer service modernization is especially meaningful because it allowed me to bring together traditional service and new digital tools.”
Diane’s personal connection to accessibility through a family member’s experience powerfully guides her work.
“I constantly think about the people who depend on us not just for convenience, but for dignity, freedom, and connection.”
To any woman considering a career in transit, Diane’s advice is clear:
“Be curious. Be confident. Say yes to opportunities, even the ones that stretch you. Find mentors—and build relationships. In transit, relationships aren’t just helpful, they’re powerful.”
Ethel
Ethel's journey highlights the crucial role of mentorship and a people-centered approach.
“Don’t be afraid to use your voice, to speak up and be confident. Have a support network around you and lead by example.”
Driven by Mentoring & Leadership
Starting with a diverse background in employment and financial assistance, Ethel’s transit journey began with Stage 1 of the LRT while pursuing her MBA, focusing on stakeholder relations – “a perfect fit.”
“I love working with people in all capacities.”
From stakeholder relations to Program Manager overseeing safety and security for the O-Train's Line 2, Ethel's success is rooted in supporting her team and fostering a safe and valued environment.
“It’s an incredible feeling, just knowing and seeing the impact you’re having on our younger generation.”
Ethel's advice to aspiring women leaders is clear as she encourages embracing opportunities and fostering a culture of growth, underpinned by her own relentless drive and ongoing education—earning her Doctorate while balancing work and family.
Alexis
Alexis’ journey exemplifies the power of creating a culture of care that extends from the workplace to the community.
“Our job duties don’t stop at what you see on the outside when responding to incidents.”
Making a difference in the community
Alexis’ journey began with the Special Constable Unit. Early on, she recognized the importance of teamwork and a people-centered approach.
“One word to describe working in transit is teamwork.”
Alexis’ work extends beyond enforcement. She collaborates with community partners and emergency services regularly, and champions OC Transpo’s Grab and Go clothing donation program supporting vulnerable communities.
The most rewarding part of Alexis’ job is the positive interactions with the community and children.
“The moments that stay with me are all the times I get stopped by a random person for a ‘thank you for your service’ followed by them sharing an example of a time a Special Constable helped them make a difference in their life.”
Cathy
Cathy’s 37 years demonstrate the vital role women play in keeping Ottawa moving safely and reliably, through unwavering connection and support.
“The most rewarding part of my job is knowing that the work we do directly improves people’s ability to move through their lives with dignity, independence, and confidence. Para Transpo plays such a vital role for so many residents and being part of strengthening that service has been deeply meaningful.”
Power of connection in supporting communities
Cathy’s career was built on prioritizing people, from her background in social services to her leadership in Para Transpo.
“Our people make the service what it is.”
Her approach is grounded in servant leadership and a commitment to fostering a supportive environment where staff feel empowered to bring forth concerns and contribute to service excellence.
The heart of Cathy’s impact lies in the connections she cultivated, connecting customers to their communities while forging strong partnerships among staff and partners.
“I wanted to create an environment where people feel safe and comfortable at work so they can do their best work.”
For her, the most rewarding moments came from witnessing her team evolve and grow, offering coaching and support to help them achieve their full potential.
Congratulations to Cathy on her recent retirement after 37 years of service. Cathy’s legacy is one of genuine support and a commitment to building a culture where collaborative strength among teams keeps Ottawa residents moving safely.
Elisia
Elisia holds a Master’s degree in Roman Catholic Liturgical Music, and her 18‑year transit career is defined by a commitment to fostering connection with colleagues and a passion for learning.
Elevating Teams in Transit
Elisia embodies the spirit of elevating others, sharing her unique experience and perspective with the vibrant “work family” she has cultivated.
“I love it when I can put things into context and give people a sense of what we have to do and why.”
In her role, Elisia manages OC Transpo’s official records and documentation, ensuring they are organized, controlled, and properly maintained. Fueled by creative solutions and a commitment to seeing her work make a difference, Elisia feels strongest at work when facilitating collaborative discussions and leveraging her diverse experience to find solutions.
Mandy
Mandy’s story is a powerful reminder that collaboration, understanding, and a shared commitment to service are the foundations of a transit system.
“When you find something that you are passionate about, give it the attention it deserves and go for it. Don't doubt yourself, you are capable of more than you know.”
Confidence and Strength through Support
Mandy’s story demonstrates how confidence and strength are built through the support of a remarkable crew.
Her journey in transit began with a pivotal moment in middle school, when a bus operator encouraged her to pursue a career driving – a response that ultimately led to her driving a train.
“I couldn't do that, I'm a girl!”
Today, Mandy describes her work with one word: ubuntu. It’s a South African philosophy meaning “I am because we are,” reflecting the interconnectedness of her team and profound impact they have on the community.
“Not only do I have that great crew behind me, it’s because of them that I'm able to help other people make their connections by getting them to where they need to be.”
The most rewarding part of Mandy’s job is helping others, a skill honed through collaborative efforts, such as the study group of diesel rail trainees who masterfully memorized a complex 92-page training manual over a short period of time.
“We created a study group, worked through the material together, and all of us not only passed on the first try but did exceptionally well.”
A culture of connection
As we celebrate International Women’s Day, OC Transpo reaffirms our commitment to actively creating opportunities for all women in transit as we honour the women who continue to elevate each other every step of the way.
These eight women exemplify the heart and soul of OC Transpo: a team of talented, dedicated women who are passionately committed to serving our community and paving the way for future generations.
They embody perseverance, problem-solving, and a genuine desire to make a difference. Their stories are about connection, mentorship, and believing in each other’s potential while sharing space to grow and advance their careers.
Join us in recognizing their resilience, ingenuity, and commitment to building a connected, thriving Ottawa – a city powered by the talent, dedication, and collaborative spirit of our entire team.
