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Provincial shutdown service impacts

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Attention icon

Help reduce the spread of COVID‑19:
Use transit for essential trips only during the provincial stay-at-home order

Attention icon

Help reduce the spread of COVID‑19:
Use transit for essential trips only during the provincial stay-at-home order

April 7

Due to the province wide stay-at-home order, the Rideau Customer Service Centre will be closed starting Thursday, April 8.

During this time, Ticket Machines, Shoppers Drug Mart and Loblaws store locations, as well as Prestocard.ca are alternatives for most transactions. ParaPay accounts can be loaded by phone (613-741-4390) or online.

Below are different ways you can purchase or renew transit products:

Purchase a Presto card and/or monthly pass

Load e-Purse

Query your Presto card

Purchase a single ride ticket or DayPass (1, 3, 5, or 7 days)

  • Ticket Machines

Set up auto-renew and/or e-purse top-up

Set a Senior or Youth Concession

  • Shoppers Drug Mart and Loblaws

Set another discounted fare type

Until the CSCs reopen:

EquiPass

  • You may send your EquiPass application by mail to:

OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4

Community and Access Pass Application or Renewal

Set up ParaPay

Load your ParaPay account

  • By phone 613-741-4390
  • Online at https://parapay.octranspo.com/
  • By mail:
    • Write cheque to “City of Ottawa”, and include your Client ID and name in the memo field
      Mail cheque to: City of Ottawa, Attn: Para Transpo, 925 Belfast Road, Ottawa ON K1G 0Z4