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Safe travels

Tips to help you ride safely every step of your journey:

Planning Waiting Boarding Riding Exiting

Tell us what you saw not who you are. Report online, anonymous submissions accepted.

Submit an incident to Transit Law

Look for Passenger Assistance Alarms (PAAs) on articulated (long) buses and double-deckers!

Use the PAA to tell the operator about an emergency at the back of the bus or on the top deck. When an alarm button is pushed, the operator will:

  1. Let the control centre know.
  2. Stop the bus when it is safe to do so.
  3. Make an announcement over the PA system to let customers know the PAA has been activated and that the bus must be stopped and the situation investigated.
  4. Invite anyone with information about the situation to come forward.

Safe Stop

Safe Stop with the image of a clock displaying 7 PM After 7 pm, you can ask the driver to stop at a safe spot along the route closer to your destination. Please exit by the front door.

Travel tips

From planning your trip to arriving at your destination, our tips help you to travel safely.

Learn More about Travel tips

Riding at night

Travel safely at night with our Safe Stop program and by reporting unsafe situations.

Learn More about Riding at night

Riding with kids

Tips for travelling safely with children and preparing children to travel on their own.

Learn More about Riding with kids

Safety initiatives

We develop and maintain safety programs to ensure the safety of our passengers and employees.

Learn More about Safety initiatives