Skip to content

Recovery Plan

Transcript and text description

Time Transcript Text description
0:00 [Music] Public transit moves people and will be essential to moving our city forward during the economic recovery. Early morning views of Bayview Station; trains departing Tunney’s Pasture Station.
0:08 The good news: thanks to measures OC Transpo has put in place in close consultation with Ottawa Public Health, we’re returning to full service on June 28th. A view of the concourse at Hurdman Station; aerial view of a train approaching Lees Station; close up of bus operator wearing cloth face mask; customers wearing face masks entering the fare gates at Lyon Station and on the concourse at Lyon Station.
0:18 Starting June 15th, customers and OC Transpo staff must wear cloth masks in stations and onboard trains and buses. Para Transpo operators will wear surgical masks and face sheilds. Please put yours on before getting on. Views of customers and OC Transpo staff wearing cloth face masks.
0:34 Hand sanitizer dispensers are now installed in all o-train stations and most Transitway stations. Customers are encouraged to pump some on before they jump on–and again after their trip. Views of customers using hand sanitizer dispensers in Line 1 stations.
0:46 Protective shields have been installed around bus operator cabs so customers can board and pay fares at the front, starting June 15th. A bus arrives, the doors open to show protective shield around bus operator. Customers board and pay at the front door of the bus.
0:55 Bus volumes at major transfer stations are being controlled to help reduce crowding in stations and on train platforms as much as possible. Aerial views of Hurdman and Blair Station with buses arriving.
1:05 Enhanced and approved sanitizing and cleaning of trains, buses and stations is happening around the clock. Views of workers cleaning trains, buses and stations.
1:15 Customers who aren’t feeling well, are being reminded not to use transit. A customer coughing as he arrives at a transit station turns around and leaves before entering.
1:21 “Hi, I’m Dr. Vera Etches. Let’s each all do our part. Wear a cloth mask, sanitize your hands, and stay home if you’re sick.” Dr. Vera Etches stands in front of a Line 1 station and speaks on-camera wearing a mask.
1:30 We’re good to go at OC Transpo, so put your mask on and let’s go. Customers boarding and riding trains and buses wearinCg masks. Train departs station. OC Transpo, City of Ottawa and Ottawa Public Health logos appear.

During the COVID-19 pandemic, we’ve been working closely with Ottawa Public Health to make transit as safe as possible. Every step along the way, our priority is the health and safety of our employees and customers.

As businesses and workplaces reopen, transit ridership in Ottawa will increase. Public transit moves people and will be essential to moving our city forward during the economic recovery. Our Recovery Plan, starting Monday, June 15, focuses on keeping everyone safer and more comfortable as they travel – even when physical distancing cannot be maintained.

On Sunday, June 28, we’re returning to full bus and train service. If you are not feeling well, stay home and do not to use transit.

What we’re doing to keep you safer

To prepare for increased ridership and normal seasonal service levels, the following health and safety measures will be in place by Monday, June 15.

All health and safety measures have been developed in close consultation with Ottawa Public Health and are in line with provincial and federal guidelines.

As part of the recovery plan, OC Transpo will increase bus service as required through June. On June 28, we will restore normal service levels and create more space for customers on buses and trains.

Cloth masks

Customers and employees will be required to wear cloth masks or face coverings that cover the nose and mouth when using OC Transpo.

Masks should be worn before entering buses, trains, bus shelters, stations and Para Transpo buses and contracted taxis.

Visit Ottawa Public Health’s website for information about wearing a mask, where to get a mask and other resources.

Exceptions

In keeping with recommendations from the Province of Ontario, an exception will be made for:

  • Children under the age of 2
  • People who have difficulty breathing
  • Anyone who is unable to remove a mask without assistance

Remember, not all disabilities or medical conditions that prevent someone from safely wearing a mask are visible.

Protective shields

Protective shields will be installed at the front of all buses for the safety of operators and customers.

Trains already have a separate operator cab that provides protection for rail operators.

Front-door boarding

Front-door boarding will resume to open up more space for customers.

Customers who can are reminded to exit using the rear doors.

Pay at the front

Customers will need to pay fares when boarding at the front of the bus.

Customers can pay using touch-free methods, including dropping cash fares into the fare box and obtaining a transfer, or tapping a Presto card.

Customers with Presto or U-Pass cards will be encouraged to continue to board at the back when possible and tap their cards there.

Hand sanitizer

Hand sanitizer dispensers will be available at all O-Train stations and most Transitway stations.

Hand sanitizer dispenser locations

  • All Line 1 stations
  • Bayshore
  • Billings Bridge
  • Fallowfield
  • Greenboro
  • Heron
  • Lincoln Fields
  • Longfields
  • Place d'Orléans
  • Queensway
  • Riverside
  • South Keys
  • Terry Fox
  • Walkley
  • Westboro

Customers are encouraged to pump some on before they jump on – and again after their trip.

Para Transpo masks and face shields

Para Transpo operators will wear surgical masks and face shields.

Face shields will take the place of protective shields around operators on conventional buses and trains.

One customer per trip on Para Transpo

Para Transpo trips will continue to be limited to one customer per trip while ridership levels are low.

This will continue as long as all Para Transpo customers can be accommodated.

Reminders not to use transit if you’re sick

New signage will be installed to remind customers to stay home if they’re not feeling well, have had contact with a confirmed or suspected covid-19 case, or recently travelled outside Canada.

Around the clock cleaning

Following Ottawa Public Health guidelines, OC Transpo is conducting enhanced sanitizing and cleaning of all vehicles and stations around the clock.

Read more about our cleaning measures

Safer door-to-door

Everyone uses public transit in their own unique way. Take a moment to review the best ways to keep yourself and others safe from COVID-19 at each stage of your trip. Thanks again for your cooperation - now let's go!

Illustration of a complete door-to-door transit trip.

Illustration of a complete door-to-door transit trip.

1. Before your trip

Illustration of a door-to-door transit trip. The first stage, at your house is highlighted

Illustration of a door-to-door transit trip. The first stage, at your house is highlighted

  • Stay home if you’re not feeling well, have had contact with a confirmed or suspected COVID-19 case, or recently travelled outside Canada.
  • Bring a cloth face mask or alternative with you on your trip. All customers and employees are required to wear a mask that covers your nose and mouth while taking transit and inside both shelters and stations.

    Exceptions

    In keeping with recommendations from the Province of Ontario, an exception will be made for:

    • Children under the age of 2
    • People who have difficulty breathing
    • Anyone who is unable to remove a mask without assistance

    Remember, not all disabilities or medical conditions that prevent someone from safely wearing a mask are visible.

  • Plan your trip using the Travel Planner. Starting Sunday, June 28, regular summer service levels resume on all routes.
  • Enhanced cleaning of vehicles and stations occurs around the clock, including frequently touched surfaces.
Headshot of a man with glasses wearing a cloth mask Headshot of a young girl wearing a cloth mask
Headshot of a woman with glasses and backpack wearing a cloth mask Older passenger in front of train, not wearing a mask (exception)

Click the images above for a closer look.

2. On a bus or Para Transpo

”Illustration

”Illustration

On a bus

  • Wear a cloth face mask or alternative during your trip. All customers and employees are required to wear a mask that covers your nose and mouth while riding the bus.

    Exceptions

    In keeping with recommendations from the Province of Ontario, an exception will be made for:

    • Children under the age of 2
    • People who have difficulty breathing
    • Anyone who is unable to remove a mask without assistance

    Remember, not all disabilities or medical conditions that prevent someone from safely wearing a mask are visible.

  • Board at the front of the bus and exit at the back of the bus. If you are riding in the Cooperative Seating area, you may continue to exit by the front doors.
    • You can also board at the back on articulated and double-decker buses, and any bus inside a fare-paid zone.
  • Pay your fare at the front of the bus. Drop cash into the fare box or tap your Presto or other smart card to pay your fare touch-free.
  • Speak with the Operator through a soft plastic shield protecting the Operator area if you have any questions. This plastic shield makes front-door boarding and using the space at the front of the bus safer.
  • Take a seat and remember the Cooperative Seating area is intended for those who need to sit. We've added more space by reopening the front of buses.
Mask awareness poster on front door of bus A woman boarding the front door of a bus, the operator in the background behind protective shield
Bus driver in the driver’s seat of bus, behind a protective shield Bus operator wearing a mask, buses in the background. An older woman riding transit wearing a mask Two passengers sitting on a bus, side by side, wearing masks

Click the images above for a closer look.

On Para Transpo

  • Wear a cloth face mask or alternative during your trip. All customers are required to wear a mask that covers your nose and mouth while riding Para Transpo.

    Exceptions

    In keeping with recommendations from the Province of Ontario, an exception will be made for:

    • Children under the age of 2
    • People who have difficulty breathing
    • Anyone who is unable to remove a mask without assistance

    Remember, not all disabilities or medical conditions that prevent someone from safely wearing a mask are visible.

  • Para Transpo Operators wear additional Personal Protective Equipment (PPE), including surgical masks, face shields, and gloves.
  • Pay Para Transpo fares touch-free using ParaPay. Operators will accept cash payments as well.
  • Para Transpo trips are limited to one customer per trip while ridership allows it.
Bus operator assisting passenger to board bus, both people are wearing masks. A Para Transpo operator wearing a protective face shield and mask, Para Bus in the background
Para Transpo customer not wearing a mask, boarding bus Para Pay Logo

Click the images above for a closer look.

3. At a station

”Illustration

”Illustration

  • Wear a cloth face mask or alternative during your trip. All customers and employees are required to wear a mask that covers your nose and mouth while riding the train and inside stations.

    Exceptions

    In keeping with recommendations from the Province of Ontario, an exception will be made for:

    • Children under the age of 2
    • People who have difficulty breathing
    • Anyone who is unable to remove a mask without assistance

    Remember, not all disabilities or medical conditions that prevent someone from safely wearing a mask are visible.

  • Observe the face mask and self-check signs at the station. Only enter the station if you are wearing a cloth face mask and are feeling well.
  • Tap your Presto card or other smart card, or scan your paper transfer, at the fare gates for touch-free payment.
  • Use a ticket machine to purchase single-ride tickets or DayPasses. Touch screens, PIN pads, and other common touch points on the ticket machine receive enhanced cleaning.
    • Remember to give other customers space when you are waiting to use the ticket machines.
  • Use hand sanitizer when you enter the station and when you transfer. Hand sanitizer dispensers are located at every Line 1 station and most Transitway stations.
  • Speak with O-Train Ambassadors at major transfer stations along Line 1.
    • Remember to keep your distance when speaking with employees.
Mask awareness signage in the station. Woman using the hand sanitizer dispenser
Man wearing a colorful mask Customer wearing mask using the ticketing machine.
Female O-Train Ambassador, wearing a red-vest uniform and mask Attendant cleaning the ticket machine inside station

Click the images above for a closer look.

4. On a train

”Illustration

”Illustration

  • Wear a cloth face mask or alternative during your trip. All customers and employees are required to wear a face mask while riding the train.

    Exceptions

    In keeping with recommendations from the Province of Ontario, an exception will be made for:

    • Children under the age of 2
    • People who have difficulty breathing
    • Anyone who is unable to remove a mask without assistance

    Remember, not all disabilities or medical conditions that prevent someone from safely wearing a mask are visible.

  • Board at any door. Bicycles may resume boarding at the first door of the train.
    • Be sure to spread out and use all the space along the platform.
  • Stand at the markings on the floor to help keep a safer distance from other riders.
  • Wait for other riders to exit the train before you board the train.
  • Take a seat and remember the Cooperative Seating area is intended for those who need to sit. We've added more space by reopening the front of trains.
Woman on the station platform, wearing a mask Two attendants inside the station with cleaning equipment, both wearing safety vests and masks
Man riding the train, wearing a mask Mother and daughter riding the train, both wearing mask

Click the images above for a closer look.

5. At your destination

Illustration of a door-to-door transit trip. The final stage, at your destination is highlighted.

Illustration of a door-to-door transit trip. The final stage, at your destination is highlighted.

  • Use hand sanitizer before you exit the station.
  • Wash your hands thoroughly when you reach your destination.
  • Dispose of single-use face masks in a garbage bin. Please do not discard used masks or other PPE on the vehicle or on the ground.
Woman wearing a cloth mask, station in background Hand sanitizer sign and dispenser at the station

Click the images above for a closer look.


Ottawa Public Health

Contact OPH

To stay informed on the latest COVID-19 developments in Ottawa, please visit OttawaPublicHealth.com or