Bookings & cancellations

Para Transpo Reservations

Para Transpo trips must be reserved in advance. Please call one day before you plan to travel, or consider making a regular booking for trips which occur the same time on the same day each week.

Para Transpo can generally accommodate 95% of the trip requests we receive. If a vehicle is not available at the time you requested, an alternate time may be available. Depending on the time, origin and distribution of the trips, transportation may not be available.

Casual Bookings

To reserve transportation, please call one day before service is required. Customers who need to travel in a Para Transpo wheel-chair accessible van may call between 7:00 a.m. and 5:00 p.m. All other customers may call between 9:00 a.m. and 5:00 p.m.

Pick-up times will be scheduled on the hour and half hour, and customers will usually be scheduled for pick-up within 30 minutes of the requested pick-up time. Request a pick-up time that is at least one hour before you want to arrive at your destination. Para Transpo estimates a half hour travel time for most passenger trips.

When you are making a reservation, please provide the following information so we can handle your request quickly and efficiently:

• Customer registration number
• Your name
• The date you need transportation
• Whether you will be using a wheelchair or other mobility aid
• The time you want to be picked up
• Your pick-up address and accessible entrance
• Your destination address and accessible entrance
• Whether you will be traveling with a companion or support person

Maximum trips per day

Each customer may initially request a maximum of four casual bookings per day.

On an exception basis, urgent additional trips may be available — customers must call after 2:00 p.m. to discuss the availability of additional trips.

Regular Bookings

If you have to be at a destination on the same days at the same times each week (or bi-weekly or monthly) on an ongoing basis for at least one month, you can arrange to have regular bookings. Once regular bookings are set up, you must use these bookings unchanged at least 75 % of the time or you will be contacted and your bookings may be cancelled.

When you are making a reservation for a regular booking, please provide the following information so we can handle your request quickly and efficiently:

• Customer registration number
• Your name
• The date you need transportation
• Whether you will be using a wheelchair or other mobility aid
• The time you want to be picked up
• Your pick-up address and accessible entrance
• Your destination address and accessible entrance
• Whether you will be traveling with a companion or support person

Regular booked trips are automatically cancelled on holidays.

If you have to cancel a regular booking, please give us as much notice as possible. When you give two days notice, this is a suspension of your regular bookings and does not count as a cancellation. This will free up space for other customers who might otherwise be refused service.

Please do not forget to cancel your regular bookings while you are on vacation and during the holiday season if you do not require them.

Cancellations

If you can’t make your trip please call our cancellation line or automated phone system as soon as possible.

If you have to cancel a regular booking, please give us as much notice as possible. When you give two days notice, this is a suspension of your regular bookings and does not count as a cancellation. This will free up space for other customers who might otherwise be refused service.

Please remember that no-shows and last-minute cancellations are costly, and inconvenience other customers.

Regular Booking - Late Cancellation / No-Show Policy PDF

Pick-up

Please be ready on time at the designated entrance. The Para Transpo driver may have other pick-ups scheduled and, if you are not ready when the driver arrives, other customers will be inconvenienced. Drivers will spend a maximum of three minutes searching the immediate area for a customer and are not required to ring apartment doorbells.

If a vehicle has not picked you up within the 30-minute scheduling window, please call our cancellation hotline immediately. This line is used for cancellations and to correct any misunderstanding about your pick-up time and location.