How to use ticket machines
Our ticket machines make paying for your trip quick, simple, and accessible. They are designed to help you get on your way smoothly.
Here's what you'll find at every ticket machine:
- Simple and intuitive interface with on-screen instructions
- Bilingual (guidance available in English and French)
- Video chat with a Customer Service Representative who will guide you through the process and answer fare-related questions
- Clear audio and video interface
- Braille and raised text identify function keys and machine components
- Controls are at accessible height
Ticket machine locations
All O-Train stations have ticket machines. They're located near the fare gates and outside the fare-paid zone.
Ticket machines are also available at each of the seven stations along the Southeast Transitway.
Here's where you can find them:
Billings Bridge
BlairBowesville Carleton Corso Italia Cyrville Dow's Lake Fallowfield Greenboro Heron
Ticket machines are also available at:
- Algonquin College (On the second floor of the Algonquin Centre for Construction Excellence, near the elevators)
- Ottawa International Airport (Look for the ticket machine at the south end of the Arrivals terminal)
View YOW ticket machine on mapFares from ticket machines
Multiple fare payment options are available at ticket machines:
Payment methods
- You can pay with cash (adult fare only), debit, or credit
- Ticket machines can't accept $100-bills or Presto funds as payment
Presto services on ticket machines
At a ticket machine, you can:
- Buy a Presto card (set to regular adult fare)
- Add funds to your card
- Load an adult monthly pass on your card
- Load a pass for a discount that has already been set
❌ The following Presto services aren’t available on Ticket Machines:
- Set a discount
- Register your card
- Block a card that has been lost or stolen
- Transfer your balance to a new card
Where to access Presto services not available at ticket machines
Online
Register your Presto card
Hotlist (block) your Presto card if it is lost or stolen
Transfer your balance to a new card if it is lost or stolen
Set up Autoload or Auto Renew
Rideau OC Transpo Customer Service Centre
Set a Senior, Youth, Pre-teen or EquiPass discount on a Presto card
Select Shoppers Drug Mart and Loblaws stores
Set a Senior, Youth or Pre-teen discount on a Presto card
Video-chat
Touch the "We're here to help" button on the screen to launch video chat. This feature lets you speak with an OC Transpo Customer Service Representative, who can:
- Guide you through your fare purchase
- Get you through the fare gates if your valid fare isn't machine-readable
- Answer all your fare-related questions
Using audio support to access video-chat
Plug your headphones into the audio jack located below the bottom left corner of the touch screen. The jack is labelled "AUDIO" in raised text and Braille.
Follow the audio instructions and use the payment PIN pad to control the ticket machine. You will find the PIN pad indented into the far right of the machine.