News | OC Transpo

Virtual Line - OC Transpo service without waiting in line

Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!

Book an appointment for as soon as the next day and as far away as two weeks.
Join the line right away and speak to a Customer Service Representative within 15 minutes.
Check in with your mobile device or on-site kiosk.
Cancel your appointment or leave the line anytime.

This improved digital-queuing system is another way we are working to keep you safer.

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We’re here to take you there!

At OC Transpo, we’re here to take you there, conveniently, affordably, sustainably, and with care.

Whether you’re a new or returning customer, find your reason to make transit a part of your routine.

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No need to reapply for Community pass

Starting September 19, OC Transpo’s Community pass will automatically renew every two years for customers who are signed up. No need to reapply!

Community passes will only expire when a customer reaches the age of 65 or when they are no longer eligible for the Ontario Disability Support Program (ODSP).

We’ve been working directly with ODSP on this initiative to reduce steps for customers and improve your experience. Customer eligibility will be confirmed by ODSP and OC Transpo staff annually.

The Community pass offers customers registered for ODSP a reduced price for both single-ride fares and monthly passes. It is valid on all OC Transpo bus routes, the O-Train, and for Para Transpo trips.

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An even better Para Transpo is here.

OC Transpo introduces My Para Transpo!

This NEW self-serve system lets Para Transpo customers quickly and easily manage their trips:

Book and cancel trips.
Track your vehicle before it arrives.
Use from your computer, phone, or tablet on Windows, Mac, IOS, or Android.

Enjoy independence and confidence with every trip. If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. Sign in to My Para Transpo today! If it is not possible for you to use the My Para Transpo web portal, please call 613-560-5000 or TTY 613-244-4833.

Canada Infrastructure Bank invests in future zero-emission buses

The Canada Infrastructure Bank (CIB) has invested $380 million with the City of Ottawa. This is to help finance up to 446 more OC Transpo Zero-Emission Buses (ZEBs) through 2027.

The CIB’s loan will go towards upfront costs of the battery-electric buses. Repayment is expected to be covered through the reduced operating costs over the life of the ZEBs as compared to diesel buses.

This move plays an important part in the City's Climate Change Master Plan and goal to reduce the GHG emissions of City operations by 100% by 2040.

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Displaced Persons and Refugees Transit Pass Program

Displaced persons and refugees who have arrived in Ottawa are eligible for six months of free travel on OC Transpo.

The transit pass is a smartcard valid on buses, trains, and Para Transpo. The card is valid for six months from the month of issue and is non-renewable. The card is accepted on STO. Para Transpo users are required to register with Para Transpo but will have temporary approval until their application is approved.

The transit passes are distributed by the Catholic Centre for Immigrants (CCI) and local settlement agencies.

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