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Image - Victoria Day service
Services news

Victoria Day service

Monday, May 23

OC Transpo buses and O-Train Line 1 will run on a Sunday schedule.

Para Transpo will operate a holiday service. All regular bookings will be cancelled automatically. Customers may begin booking trips as of Monday, May 16 with My Para Transpo or by calling 613-560-5000.

The OC Transpo Customer Service Centre in the Rideau Centre will be open: 10:00 am – 6:00 pm

The OC Transpo Lost and Found office at Heartwood House will be closed.

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Image - New ticket machines available
Fares newsServices news

New ticket machines available

We’ve made 19 additional ticket machines available to customers across the Southeast Transitway and at select stations across the city.

While all existing forms of payment remain available, these additional ticket machines provide more flexibility in buying and loading a Presto card, and connecting with our Customer Service team via video chat.

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Image - Drive with us! We’re hiring!

Drive with us! We’re hiring!

OC Transpo is hiring Bus Operators. Do you want to become part of an exciting and supportive work environment that directly impacts your community? If so, this could be the opportunity for you!

You would receive:

  • Excellent benefits for you and your family
  • Career growth opportunities
  • A comprehensive pension plan

Read More about Drive with us! We’re hiring!

Image - Better Bus Stops for Carling Avenue
Services news

Better Bus Stops for Carling Avenue

Improvements are proposed at several bus stops along Carling Avenue between Sir John A. MacDonald Parkway and Bayshore Drive as part of the Better Bus Stops program. We invite customers to provide feedback on the project through our online questionnaire.

These changes will affect customers travelling on Routes 11, 51, 57, 85, 153 and 154

The Better Bus Stops Project works with neighbourhoods to improve the location and accessibility of bus stops and shelters. To provide a better customer experience, we’re reviewing bus stops to improve:

  • travel times
  • service reliability
  • accessibility
  • customer comfort

Read More about Better Bus Stops for Carling Avenue

Mother and child wearing masks aboard the O-Train
COVID-19 news

Masks required on transit

The provincial requirement for wearing masks on public transit has been extended to June 11. The City’s Transit By-law mask requirement remains in place. Customers and employees will need to continue to wear a mask in all:

  • Buses
  • Trains
  • Shelters
  • Stations
  • Para Transpo minibuses
  • Contracted taxis

OC Transpo continues to follow public health guidelines to keep customers safe. Please follow Ottawa Public Health guidelines. Do not take public transit if you are sick, required to isolate or have tested positive for COVID-19.

Thank you for your continued cooperation.

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Image - Introducing My Para Transpo – an easier way to book, cancel, and track your ride

Introducing My Para Transpo – an easier way to book, cancel, and track your ride

With this mobile-friendly online service, Para Transpo customers can:

  • Book trips for the next day, or 7 days in advance for holidays.
  • Cancel a booked trip either the day before or on the same day.
  • View and manage your booked trips.
  • Track a ride in real-time with a map and estimated time of arrival countdown.

If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. No ParaPay account? Find out how to enrol and get started.

Read More about Introducing My Para Transpo – an easier way to book, cancel, and track your ride

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