Passenger pledge

At OC Transpo, we take a customer-first approach, and this informs the decisions we make and the steps we take along the way. Our commitment to transparency is part of being accountable for providing safe, comfortable, convenient and reliable transit service. It also ensures that you, our customers, have confidence in the system.

OC Transpo’s business decisions are – and will continue to be – based on data. Our commitment is to manage and improve our service for our customers by analyzing data and using key performance indicators to track our progress.