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Keeping you safe

To prepare for increased ridership and normal seasonal service levels, additional health and safety measures come into effect Monday, June 15.

The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) recommends that Ottawans strengthen their physical distancing measures and avoid gatherings of all sizes and non-essential travel outside the home. At the same time, OPH acknowledges that there are essential services – including public transit – that must continue to allow the city to function.

OC Transpo is working closely with OPH to ensure we are taking the appropriate steps to help protect the health and safety of our staff and the public.

Travel Tips

At this time, customers should only be using OC Transpo for essential travel needs.
If you are feeling sick, stay home and take the online self-assessment.

Help fight the spread of COVID-19. Do not use public transit if:

  • You have a fever and/or new onset of cough or difficulty breathing; or
  • You have been in close contact with a confirmed or probable case of COVID-19

1. Plan your trip in advance

We are closely monitoring and reviewing ridership during the COVID-19 pandemic. Service adjustments are being made regularly across the network to reflect lower customer volumes and promote physical distancing.

Plan your trip in advance as service reductions may result in changes to your regular trip times. We suggest adjusting your commute times, if possible, to help lessen the volume of passengers during morning and afternoon peak periods.

2. Protect yourself while using public transit

While you are in stations or riding buses or trains:

  • Cover your cough and sneeze with a tissue or into your arm; not your hand;
  • Avoid touching your eyes, nose, and mouth; and,
  • Practice physical distancing (2 metres away from others).

Wearing a non-medical mask may provide extra protection for you and those around you from COVID-19. A mask can be helpful when physical distancing is hard to maintain, like in a grocery store or on the bus. Remember, masks are not a replacement for physical distancing, hand washing, and monitoring your health.

Mask information from OPH

3. When you reach your destination

Wash your hands thoroughly with soap and water, or use hand sanitizer, as soon as possible or when you reach your destination.

Handwashing tips from OPH

Enhanced cleaning

OC Transpo has put several measures in place to protect our customers and employees. These measures include enhanced daily cleaning of all vehicle types, stations, and employee areas. Additionally, we have:

  • Provided hand sanitizer to all front-line staff; and,
  • Set up sanitation stations throughout facilities for front-line staff

Buses

  • Bus operator cabs are wiped down daily with anti-viral disinfectant
  • All common touch points within our customer areas, including stanchion posts and stairwells, are sanitized as part of established cleaning schedules

O-Trains

  • Contractors for both Line 1 and 2 have brought on additional cleaning staff and are committed to enhanced cleaning
  • Every train going into service has had every surface from floor to ceiling cleaned and disinfected, including the operator cabs
  • These enhanced teams are disinfecting every surface nightly. As more resources become available, we will move to performing targeted cleaning of rail vehicles while in service. This will include wipe downs of surfaces that experience regular touching such as stanchions, hand straps and hand holds.

Stations

  • Cleaning of Line 1 and 2 stations is being enhanced with additional staff both day and night. Overnight deep cleaning focuses on disinfecting all touched surfaces; including fare vending machines, handrails, doorknobs and handles, elevators, escalators, washrooms, glass, and floors
  • Additional resources have also been brought in to do daytime cleaning with the target of cleaning high traffic areas in each station every eight hours
  • Hand sanitizer dispensers are being installed in all Line 1 stations for customers who continue to use transit for essential purposes

Para Transpo vehicles

  • Para Transpo vehicles are wiped down daily with anti-viral disinfectant, including the Operator area
  • All common touch points within our passenger areas are sanitized as part of enhanced cleaning schedules, including handrails, windowsills, floors, and ceilings
  • OC Transpo has been in contact with Ottawa taxi providers, who have advised that they are taking steps to increase cleaning and sanitizing of their vehicles, including those used to transport Para Transpo customers

Non-revenue vehicles

OC Transpo is providing an anti-viral disinfectant for users of non-revenue vehicles (Special Constables, OC supervisors, etc.) for start-of-shift wipe downs.

Para Transpo service

Para Transpo continues regular service during the pandemic. Para Transpo volumes are currently low and all trips are being accommodated.

All Para Transpo vehicles undergo enhanced cleaning each day. Common touch points are also sanitized with a disinfectant cleaner by the Para Transpo Operator.

Personal Protective Equipment (PPE) has been provided to all Para Transpo Operators. Each Operator is equipped with gloves, face shields, masks, and hand sanitizer.

Para Transpo FAQ

For FAQs about Para Transpo applications during the pandemic, click here.

1. Is Para Transpo transporting customers who are going to be tested for COVID-19 or who have tested positive?

If a customer has or is suspected to have COVID-19 and requires transportation to a medical facility or to an assessment centre, OC Transpo will work with the customer to provide them with a transportation option that ensures their safety and the safety of other customers and the operator or driver.

2. Is Para Transpo asking customers to wear a mask?

We are not requiring customers to wear masks. Customers can wear masks if they choose to.

3. What precautions are being taken when the operator secures the customer?

Para Transpo’s number one priority is the health and safety of customers and staff. Operators and drivers will limit close contact as much as possible. We are also limiting the number of customers in a vehicle at one time, cleaning and sanitizing all touch points and following medical advice as it becomes available or changes. We are also trying to segregate more vulnerable customers such as dialysis patients as much as possible.

4. Are Para Transpo vehicles going to hospitals where there is a known COVID-19 outbreak?

Para Transpo is transporting customers to hospitals at certain doors as outlined by the hospitals. We are in communication with local hospitals to ensure proper safety measures are maintained.

5. Are vehicles being sanitized after each trip?

Yes, all vehicles, including buses and taxis, are being sanitized after each trip.

6. Are there partitions between the front and back in the taxis?

Yes, all Para Transpo taxi vehicles have plastic dividers between the front and back seat.

7. Can I bring a support person or companion with me on my trip?

You are allowed to bring one person with you in the vehicle when you travel. Remember though that your companion is responsible to pay a fare when travelling.

If you have medical information on file saying that you need the assistance of a support person for your trip, the support person does not pay a fare. If your file says that a support person is required at all times, you will not be able to travel without having the support person present. If your file specifies you only need a support person occasionally, you need to specify for each trip if the support person is required, so that we can allow for space.

8. Can I still book a Para Transpo trip on a holiday?

Yes, regularly scheduled Para Transpo trips are automatically suspended on holidays, with the exception of Easter Sunday and Remembrance Day. Customers can submit holiday booking requests using the online reservation form or by calling 613-244-7272.

Holiday service

9. Are Para Transpo Operators accepting fare payments from customers?

Yes, Para Transpo Operators continue to accept fare payments from customers.

Confirmed COVID-19 cases at OC Transpo

Protecting the health and safety of our staff and our customers is OC Transpo’s top priority. We work closely with Ottawa Public Health (OPH) and the City of Ottawa’s Office of Emergency Management to proactively track and quickly respond to incidents of COVID-19 among OC Transpo staff.

Confirmed cases at OC Transpo

Ottawa Public Health resources

If you are feeling sick, stay home and take the online self-assessment.

Contact OPH

To stay informed on the latest COVID-19 developments in Ottawa, please visit OttawaPublicHealth.com or 

Thank you, transit workers

Special thanks to all of our frontline workers and staff.

Show your support for our frontline workers on Twitter at @OC_Transpo #thankyouOC

Bus Operators

A bus driver at the wheel looking towards the door

Bus operators may be the face of OC Transpo you see most often. They’re on the front lines working hard to help customers get to essential destinations and home again safely. #thankyouOC

 Download Bus Operators poster

Garage Attendants

Man in work overhauls standing in the entrance bay of a garage

Garage attendants in our 5 garages ensure that hundreds of buses and other vehicles get necessary maintenance and enhanced cleaning. #thankyouOC

Special Constables

A phone on the tracks. Image text: Never ever step on the track, even to get your phone back. Ask an OC Transpo employee or use the emergency phone on the platform for help.

Special constables patrol the entire system 24/7, responding to safety concerns and helping customers whenever the need arises. They’re always here for you. #thankyouOC

 Download Special Constable Appreciation poster

Customer Service Representatives

Picture of a female customer service representative working remotely via video conference on her home computer

Customer service representatives are often your first stop for feedback. They’re on the phone logging and assigning customer concerns, questions, and commendations! #thankyouOC

Mechanics

Man in safety gear standing in front of heavy equipment.

Mechanics keep our fleet running. Their expertise means that when a vehicle needs repair—from a tune-up to a replacement part, we can count on them to do the job and return the vehicle to service. #thankyouOC

O-Train Ambassadors

A young man smiling, wearing the O-Train Info vest uniform

O-Train Ambassadors work in Line 1 stations, assisting customers with their essential journeys and answering questions. They remain an incredibly valuable part of our team. #thankyouOC

 Download Ambassador Appreciation poster

Dispatchers

Man looking at the camera wearing an headset, smiling, wearing the ATU uniform.

Dispatchers work in the Control Centre, making sure that vehicles are going where they need to be, and assisting our operators when they need it. #thankyouOC

O-Train Operators

A driver standing in front of a train

Our Line 1 electric rail operators are in the driver’s seat every day, working to provide a safe and smooth ride to customers who continue to require transit for essential trips. #thankyouOC

 Download O-train Employee Appreciation poster