Skip to content


The Customer Service Centre (CSC) located in the Rideau Centre is open.

All other CSCs remain closed until further notice.

ParaPay is a new card-free system that lets you pre-pay your Para Transpo fares. Simply open your account, load money or a monthly pass, then book your trips and ride. No need to carry cash, tickets or a Presto card.

ParaPay logo

ParaPay cannot be used to pay for trips on OC Transpo buses or the O-Train.

Log in to ParaPay

How to get ParaPay

  1. To open your account, call Customer Service and give your Para Transpo ID number.

If you want be able to load your account online, you also need to:

  • Provide your email address
  • You will then receive an email with instructions on how to activate your account and load money or a pass
  1. Load a monthly pass (ParaPass) or money to pay-per-trip (ParaPurse) online, in-person, by phone or by mail.

  2. Book your trips and ride — Your fare is automatically paid when you book, and if you cancel, your account will be reimbursed.

Loading your ParaPay account

You can load your ParaPay account with money to pay-per-ride (ParaPurse), a monthly pass (ParaPass) or both.

There are four convenient ways to load your account:

Ways to pay Additional info Accepted payment methods

*Approved banks: RBC and Scotiabank


Log in to ParaPay

  • Credit card
  • Visa Debit
  • Interac® Online*

By phone

Hours of operation for Customer Service Centres

  • Credit card
  • Visa Debit

In person

Visit a Customer Service Centre

  • Cash
  • Debit
  • Credit card

By mail

City of Ottawa
Attention: Para Transpo
925 Belfast Road, Ottawa, ON K1G 0Z4

Please include your name and Para Transpo ID.

  • Cheque

Pay-per-trip with ParaPurse

ParaPurse lets you deposit money to your account and pay for your Para Transpo trips as you go. A minimum $10.00-load is required when adding funds to ParaPurse.

You can use the funds in your ParaPurse to:

  • Pay-per-trip
  • Put towards the cost of a monthly ParaPass

Ride all month with ParaPass

ParaPass is a paperless monthly pass that lets you take unlimited trips on Para Transpo during the month. ParaPasses cost the same as Presto passes.

You cannot use your ParaPass:

  • Aboard OC Transpo buses and on the Trillium Line (O-Train):
    • You will need to load your monthly pass onto a Presto card in order to use it to pay for both OC Transpo and Para Transpo trips
    • You will need to show a Presto proof of purchase (Query Receipt) upon boarding when you use a monthly Presto pass on Para Transpo
  • To pay for trips inside Para Transpo’s Rural Zone (PDF) 

    • You can pay the one-way flat rate of $9.50 using money from your ParaPurse or with cash

Need help?

Check out our step-by-step ParaPay help.

Call OC Transpo’s Customer Service Line or visit any OC Transpo Customer Service Centre.