News | OC Transpo

Customer Service live text now available for Para Transpo customers!

Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Service representatives from 6 am to 12:30 am every day. With 57272, our Customer Service Representatives are just a text away!

Text us to:

Find out the estimated arrival time of your Para Transpo vehicle
Make a direct cancellation for an upcoming trip
Ask general questions about Para Transpo service

Bookings, fit-in requests or other changes to trips cannot be done through text at this time. Instead, use My Para Transpo or call us at 613-560-5000.

A change in how to sign into your Presto account

October 29:

A verified email address is now required to sign into your Presto account.

If you previously signed in with a username, you will need to add an email address.
If you previously signed in with an unverified email address, it will need to be verified.

Visit Presto website for steps on how to add or verify your email address. If you are having difficulty, please call the Presto Contact Centre at 1-8677-378-6123.

OC Transpo sees ridership climb to 63% of pre-pandemic levels

In September, OC Transpo saw ridership increase by 63% over pre-pandemic levels after providing 5.7 million customer-trips by train, bus, and Para Transpo.

We’re excited to welcome back previous customers and new ones riding our buses and trains for the first time.

Bus service reliability continues to improve thanks to a full complement of vehicles and the hiring of new vehicle operators.

For more information on ridership, visit our performance measures page.

New devices are being tested on Para Transpo

You may have noticed new tablets on board Para Transpo vehicles recently.

We’re working on bringing new ways to pay to Para Transpo and the first step is having Operators test out the new equipment.

For now, only a few mini buses are part of the test. There is no change to what customers should do or how they should pay.

When we begin to install fare readers on all our Para Transpo vehicles, we’ll share more information about the new ways you can pay for your trip.

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Virtual Line - OC Transpo service without waiting in line

Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!

Book an appointment for as soon as the next day and as far away as two weeks.
Join the line right away and speak to a Customer Service Representative within 15 minutes.
Check in with your mobile device or on-site kiosk.
Cancel your appointment or leave the line anytime.

This improved digital-queuing system is another way we are working to keep you safer.

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We’re here to take you there!

At OC Transpo, we’re here to take you there, conveniently, affordably, sustainably, and with care.

Whether you’re a new or returning customer, find your reason to make transit a part of your routine.

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