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Access pass: Call to apply or renew

New applications and renewals for the Access pass discount fare are now accepted over the telephone.

Call us at 613-560-5000 to apply or renew your Access pass discount. Before you call, please have this information on-hand to help us quickly process your application:

  • Para Transpo ID number
  • Your registered Presto card number

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Fares news

Community discount: Call to apply or renew

New applications and renewals for the Community discount fare are now accepted over the telephone.

Call us at 613-560-5000 to apply or renew your Community discount. Before you call, please have this information on-hand to help us quickly process your application:

  • Your ODSP number
  • Your registered Presto card number, Para Transpo ID number, or both

Read More about Community discount: Call to apply or renew

Services news

The Virtual Line: A better way to “line” up

We are introducing a new way to line up at the OC Transpo Customer Service Centre in the Rideau Centre. Our new Virtual Line allows you to avoid queuing outside the service centre by providing a ticket number that holds your place in a virtual line.

Once you have received a ticket, we suggest you don't go too far from the call screen in case your number comes up!

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Image - OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program
Safety newsCOVID-19 news

OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program

OC Transpo is the first Canadian transit agency to join the American Public Transportation Association’s (APTA) "Health and Safety Commitments Program," the public transportation industry’s overarching pledge to passengers that public transit systems are taking all the necessary measures to operate safely during the COVID-19 pandemic.

Read More about OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program

Image - Safer door-to-door
COVID-19 news

Safer door-to-door

Everyone uses public transit in their own unique way. Check out the best ways to keep yourself and others safe from COVID-19 at each stage of your trip.

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Para Transpo operator with form loaded on a mobile phone
Services news

Reserve or cancel Para Transpo trips online

Para Transpo customers can now test new online forms to Reserve a trip or Cancel a trip. Both forms are mobile-friendly and accessible.

The forms provide a new alternative to reserving and cancelling trips by phone. You can continue reserving and cancelling trips by phone if you prefer.

Read More about Reserve or cancel Para Transpo trips online

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