OC Transpo sent its first Tweet in 2010. Since then, how we use Twitter has evolved.
As of May 1, @OCTranspoLive is now @OC_TranspoHelps. This rebranded account is your number one location for customer service support on Twitter.
Let us use more than 280 characters to introduce @OC_TranspoHelps, where customers can continue to find helpful trip information, and to update you on what real-time information improvements are underway.
We have retired our OC Transpo app for iOS and partnered with Transit to provide Ottawa users with free access to the Royale subscription.
You will be able to access the subscription's additional features immediately, as long as you have the latest version of the app.
Paying for your Para Transpo trip just got easier. All Para Transpo minibuses and taxis now have smartcard readers, giving you the option to pay your fare with a Presto card.
For more flexibility, try paying with a credit card, debit card or with mobile wallet on a smartphone if you are paying a regular Adult fare.
Read More about Introducing new ways to pay on Para Transpo!
Whether you’ve commuted with us in the past or you’re new to transit, we have affordable and flexible options for travelling to your office and back, any day of the week. Together, OC Transpo and STO provide service to all major Government of Canada workplaces, with fare options to suit the needs of every customer.
Our teams are closely monitoring ridership demand and trends as federal government workers return to the workplace. We have capacity for returning commuters and we are prepared to make changes to service where there is a need.
Here are resources to make your trip back to the office as smooth as possible.
Read More about Returning to the office? We’ll take you there
When you’re in a hurry, we know it can be tempting to take a shortcut by cutting across the bus roadway at stations. But saving a minute is never worth compromising your safety, or the safety of others.
The bus roadway is an active, busy road for buses and other transit vehicles. Pedestrians are not permitted to walk on the roadway.
Instead, be sure to always obey signage showing you where to go. Designated crosswalks or pedestrian bridges are well marked and provide a safe place to cross.
At OC Transpo, we take a customer-first approach, and this informs the decisions we make and the steps we take along the way. Our commitment to transparency is part of being accountable for providing safe, comfortable, convenient and reliable transit service. It also ensures that you, our customers, have confidence in the system.
OC Transpo’s business decisions are – and will continue to be – based on data. Our commitment is to manage and improve our service for our customers by analyzing data and using key performance indicators to track our progress.