Contact Us

Transit Information


(613) 741-5280 (TTY service for persons who are deaf, deafened and hard of hearing)

Customer Feedback Form

OC Transpo Customer Relations
925 Belfast Rd.
Ottawa ON  K1G 0Z4 

Transit Information hours of operation

Monday – Friday 7 am – 9 pm
Saturday 8 am – 9 pm
Sunday 9 am – 5 pm

  • Trip planning & detours
  • Travel, fare and general info
  • Para Transpo info
  • ParaPay accounts

Key Contacts

For hours and more contact info: Phone number
Transit Information 613-741-4390
TTY: 613-741-5280

Customer Feedback Form

Transit Law

TTY: 613-842-3699

Report an incident online

Customer Service Centres  
Lost & Found
Heartwood House
Website Feedback  
Media Relations 613-580-2450
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Your call may be recorded for quality assurance and training purposes.


Customers queuing at a Customer Service CentreCustomer Service Centres


Rideau Centre, 3rd floor (corner of Rideau Street and Colonel By)

Hours of operation

Monday – Friday 8:30 am – 9 pm
Saturday * 9:30 am – 9 pm
Sunday * 11 am – 6 pm
Third floor of the Rideau Centre Layout

Lincoln Fields, Place d’Orléans & St-Laurent

Conveniently located at these major Transitway stations (view the station layouts below):
Lincoln Fields    |    Place d'Orléans    |    St-Laurent

Hours of operation

Monday – Friday 7 am – 6 pm
Saturday Closed with exceptions*
Sunday Closed

* For your convenience, the Customer Service Centres at Lincoln Fields, Place d’Orléans and St-Laurent will be open on the following Saturdays, from 11 am to 5 pm:  Dec. 1.



Para Transpo

Reservations 613-244-7272
Information & suggestions 613-741-4390
TTY 613-244-4833
Fax 613-244-4329
Cancellations 613-244-4636
Automated Cancellation Line 613-842-3648

Mailing address

Para Transpo
925 Belfast Road
Ottawa ON  K1G 0Z4


Accessible Transit

For information on the Accessible services that OC Transpo offers, please contact:

Access OC

Customer Service
c/o Kathy Riley
OC Transpo Accessible Transit Specialist
925 Belfast Rd., Ottawa  ON  K1G 0Z4

Hours of operation

Monday – Friday 9 am – 5 pm

Feedback on accessible services

We welcome your feedback about how OC Transpo's programs and services are delivered to persons with disabilities because it may help us identify areas that need improvement. 

There are a number of ways to provide feedback or to receive more information on accessible services:

  • Call: Kathy Riley, OC Transpo Accessible Transit Specialist at 613-842-3636, ext. 52873
  • Complete the online Customer Relations Feedback Form — Just select the appropriate 'Service Category' from the drop-down list on the form and provide as many details as possible so that we can investigate your concerns fully.
  • E-mail us:
  • Write to us: Customer Service 925 Belfast Rd., Ottawa  ON  K1G 0Z4
  • Visit us in person at any OC Transpo Customer Service Centre


Website feedback/comments

If you spot errors or glitches on our website or if you would like to suggest improvements, please fill in our Customer Relations Form. Pick 'Website Information' as the service category and give us as many details as possible so that we can investigate your concerns fully.


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