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Image - Rack & Roll winter pilot returns
Services newsAccessibility news

Rack & Roll winter pilot returns

Good news for all-season cyclists — the Rack & Roll winter pilot is happening again this winter!

Even better news — all OC Transpo buses will be equipped with a bike rack so riders can continue to Rack & Roll.

Not sure how to use the bike rack? Find our Rack & Roll practice bike rack at new locations from December to March!

During the month of December, the practice bike rack is located at Billings Bridge Station. Find it inside the station on the main level in the stairwell area leading to the Transitway platforms.

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Image - Customer Service live text now available for Para Transpo customers!
Services newsAccessibility news

Customer Service live text now available for Para Transpo customers!

Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Service representatives from 6 am to 12:30 am every day. With 57272, our Customer Service Representatives are just a text away!

Text us to:

  • Find out the estimated arrival time of your Para Transpo vehicle
  • Make a direct cancellation for an upcoming trip
  • Ask general questions about Para Transpo service

Bookings, fit-in requests or other changes to trips cannot be done through text at this time. Instead, use My Para Transpo or call us at 613-560-5000.

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Image - Meet some of OC Transpo’s longest serving employees

Meet some of OC Transpo’s longest serving employees

On November 18, the City of Ottawa held its first in-person long service awards ceremony since 2019.

More than 400 employees were recognized for their 25 to 50 years of dedicated service.

We caught up with some of OC Transpo’s longest serving employees.

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Image - Tracking Progress: Stage 2 East Extension East meets O-Train Line 1

Tracking Progress: Stage 2 East Extension East meets O-Train Line 1

Construction at Blair Station to connect O-Train Line 1 to Stage 2 East Extension, early October 2022.

Over the weekend, O-Train Line 1 was officially introduced to its east extension. Stage 2 crews successfully connected the rail of O-Train Line 1 with the O-Train East Extension near Blair Station.

East end customers in Beacon Hill, Blackburn Hamlet, and Orléans are one step closer to seeing trains being tested in their community.

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Image - A change in how to sign into your Presto account

A change in how to sign into your Presto account

October 29:

A verified email address is now required to sign into your Presto account.

  • If you previously signed in with a username, you will need to add an email address.
  • If you previously signed in with an unverified email address, it will need to be verified.

Visit Presto website for steps on how to add or verify your email address. If you are having difficulty, please call the Presto Contact Centre at 1-8677-378-6123.

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Image - OC Transpo sees ridership climb to 63% of pre-pandemic levels

OC Transpo sees ridership climb to 63% of pre-pandemic levels

In September, OC Transpo saw ridership increase by 63% over pre-pandemic levels after providing 5.7 million customer-trips by train, bus, and Para Transpo.

We’re excited to welcome back previous customers and new ones riding our buses and trains for the first time.

Bus service reliability continues to improve thanks to a full complement of vehicles and the hiring of new vehicle operators.

For more information on ridership, visit our performance measures page.

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