Services | OC Transpo

Provincial shutdown service impacts

Attention icon

Help reduce the spread of COVID‑19:
Use transit for essential trips only during the provincial stay-at-home order

Attention icon

Help reduce the spread of COVID‑19:
Use transit for essential trips only during the provincial stay-at-home order

April 7

Due to the province wide stay-at-home order, the Rideau Centre Customer Service Centre will be temporarily closed starting Thursday, April 8.

Customers can use these alternatives:

prestocard.ca
Ticket machines at O-Train stations
Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations (depending on store hours)

Services news

Rack & Roll is here!

Rack and Roll has returned! Installation is complete. Bike racks are now on every bus from spring to fall!

Spring Service starts April 18

Starting Sunday April 18, 2021, some routes will be modified to reflect seasonal ridership changes and respond to changing customer needs.

Services news

Montréal Road closing on April 18

Montréal Road will close in the eastbound direction from St-Laurent Boulevard to the Vanier Parkway for the Montréal Road Revitalization Project. The eastbound lane of Montréal Road is expected to reopen in 2022.

Buses that run eastbound on Montréal Road will be detoured though Vanier during the closure.

Services news

Keep your bike safe with the Bikesecure parking program

On January 1, OC Transpo is launching its Bikesecure parking program. This program will provide customers with a reserved parking spot that will protect their bicycles against theft, vandalism and bad weather.

Bikesecure will offer secure bicycle parking at the following stations:

Greenboro
Strandherd
St-Laurent
Fallowfield

Customers can register by phone at 613-842-3777.

Services news

New way to pay at Rideau Station

Starting February 16, we're introducing a new way to pay your fare at Rideau Station. As a trial, you can tap to pay with your credit card and smartphone mobile wallet at one of the fare gates. Only single-ride Adult fares will be charged at the gate during the trial period, and no transfer will be issued.

Tap to pay with:

Visa
Mastercard
Google Pay
Apple Pay

We invite everyone to give it a try!

Services news

Presto on Para Transpo

Starting on December 15, Para Transpo customers can now provide their Presto card number to Para Transpo and our system will confirm to the operator that the pass is loaded.

Once you have provided your Presto card number, show your card to the operator for verification when boarding. There will be no need to carry a receipt with you.

Welcome to your future O‑Train network

We have finished selecting the names for Stage 2's new O-Train stations.

Take a look at the final names and the new Line numbers and colours.

Services news

The Virtual Line: A better way to “line” up

We are introducing a new way to line up at the OC Transpo Customer Service Centre in the Rideau Centre. Our new Virtual Line allows you to avoid queuing outside the service centre by providing a ticket number that holds your place in a virtual line.

Once you have received a ticket, we suggest you don't go too far from the call screen in case your number comes up!

Services news

Line 2 closing for O‑Train expansion

O-Train Line 2 is closing for approx. 2 years in preparation for Stage 2. The last day of O-Train service on Line 2 is Saturday May 2.

Starting on Sunday May 3:

Line 2 bus service will serve bus stops at or near all Line 2 stations
Most Line 2 stations will be closed, except for Bayview and Greenboro
Ticket machines, information telephones, and emergency call boxes will be available at Bayview and Greenboro

Para Transpo operator with form loaded on a mobile phone

Services news

Reserve or cancel Para Transpo trips online

Para Transpo customers can now test new online forms to Reserve a trip or Cancel a trip. Both forms are mobile-friendly and accessible.

The forms provide a new alternative to reserving and cancelling trips by phone. You can continue reserving and cancelling trips by phone if you prefer.

Services news

Free Wi-Fi at Line 1 underground stations from TELUS!

Free Wi-Fi is available underground at Lyon, Parliament, and Rideau stations. Cellular coverage is also available underground.

Never miss a call or message while travelling underground!

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