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Image - Virtual Line - OC Transpo service without waiting in line
Services newsAccessibility news

Virtual Line - OC Transpo service without waiting in line

Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!

  • Book an appointment for as soon as the next day and as far away as two weeks.
  • Join the line right away and speak to a Customer Service Representative within 15 minutes.
  • Check in with your mobile device or on-site kiosk.
  • Cancel your appointment or leave the line anytime.

This improved digital-queuing system is another way we are working to keep you safer.

Read More about Virtual Line - OC Transpo service without waiting in line

Image - New ticket machines available
Fares newsServices news

New ticket machines available

We’ve made 19 additional ticket machines available to customers across the Southeast Transitway and at select stations across the city.

While all existing forms of payment remain available, these additional ticket machines provide more flexibility in buying and loading a Presto card, and connecting with our Customer Service team via video chat.

Read More about New ticket machines available

Image - Introducing My Para Transpo – an easier way to book, cancel, and track your ride
Services news

Introducing My Para Transpo – an easier way to book, cancel, and track your ride

With this mobile-friendly online service, Para Transpo customers can:

  • Book trips for the next day, or 7 days in advance for holidays.
  • Cancel a booked trip either the day before or on the same day.
  • View and manage your booked trips.
  • Track a ride in real-time with a map and estimated time of arrival countdown.

If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. No ParaPay account? Find out how to enrol and get started.

Read More about Introducing My Para Transpo – an easier way to book, cancel, and track your ride

Image - Stage 2 : Transitway closure (Pinecrest Station to Bayshore Station)
Services news

Stage 2 : Transitway closure (Pinecrest Station to Bayshore Station)

On Sunday, April 24 at 3:00 am, the Transitway from Pinecrest Station to Bayshore Station will permanently close to assist in the continued construction of Stage 2. Routes: 61, 62, 63, 64, 66, 252, 256, 257, 258, 261, 262, 263, 264, 265, 267, 268, 283, 303, 404, 406, 454, 658, 660, 669, and 691 will be impacted.

Pinecrest and Bayshore Stations will remain open.

Read More about Stage 2 : Transitway closure (Pinecrest Station to Bayshore Station)

Image - Rack & Roll winter pilot
Services newsAccessibility news

Rack & Roll winter pilot

Good news for all-season cyclists — the Rack & Roll program will continue through the winter this year!

Throughout the winter and into the spring, all double-decker buses will be equipped with a bike rack so riders can continue to Rack & Roll.

The Rack & Roll program this winter will show us how bike racks handle all-season transit operations.

For more information about the Rack & Roll program, check out the Bikes on our network page.

Read More about Rack & Roll winter pilot

Image - Stage 2: Stop adjustments at Blair Station
Services news

Stage 2: Stop adjustments at Blair Station

On Sunday, April 24 at 3:00 am, Blair Station stop E will close permanently to assist in the continued construction of Stage 2. Impacted routes will instead service a relocated stop D.

The Transitway between Blair Station and R.R. 174 will also be closed permanently. Routes: 21, 28, 30, 32, 33, 34, 35, 38, 39, N39, 221, 231, 232, 234, 236, 237, 302 will be impacted.

Read More about Stage 2: Stop adjustments at Blair Station

Image - New way to pay at Line 1 stations
Services news

New way to pay at Line 1 stations

You can now tap to pay with your credit card and smartphone mobile wallet at one of the fare gates of all O-Train Line 1 stations. Only single-ride Adult fares will be charged at the gate during the trial period, and no transfer will be issued.

Tap to pay with:

  • Visa
  • Mastercard
  • Google Pay
  • Apple Pay

We invite everyone to give it a try!

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Image - Improving transit accessibility with Canada Video Relay Service
Services newsAccessibility news

Improving transit accessibility with Canada Video Relay Service

We have improved service for people who are Deaf, hard of hearing, or speech-impaired by providing another way to connect with OC Transpo.

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Image - 613-560-5000 – One number for all services
Services news

613-560-5000 – One number for all services

OC Transpo is streamlining all calls to one easy-to-remember phone number.

There is a new way to call OC Transpo. Call 613-560-5000!

Read More about 613-560-5000 – One number for all services

Image - Keep your bike safe with the Bikesecure parking program
Services news

Keep your bike safe with the Bikesecure parking program

Bikesecure provides customers with a reserved parking spot that protects their bicycles against theft, vandalism and bad weather.

Bikesecure offers secure bicycle parking at the following stations:

  • Greenboro
  • Strandherd
  • St-Laurent
  • Fallowfield

Customers can register by phone at 613-842-3777.

Read More about Keep your bike safe with the Bikesecure parking program

Image - Presto on Para Transpo
Services news

Presto on Para Transpo

Para Transpo customers can now provide their Presto card number to Para Transpo and our system will confirm to the operator that the pass is loaded.

Once you have provided your Presto card number, show your card to the operator for verification when boarding. There will be no need to carry a receipt with you.

Read More about Presto on Para Transpo

Image - Welcome to your future O‑Train network
Services news

Welcome to your future O‑Train network

We have finished selecting the names for Stage 2's new O-Train stations.

Take a look at the final names and the new Line numbers and colours.

Read More about Welcome to your future O‑Train network

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