Services | OC Transpo

Services news

We’re here to take you there!

At OC Transpo, we’re here to take you there, conveniently, affordably, sustainably, and with care.

Whether you’re a new or returning customer, find your reason to make transit a part of your routine.

Services news

Fall service change

Starts Sunday, September 4

School trips on 600-series routes will resume.
New school Route 693 to St. Francis Xavier High School will be introduced.
School trips on Route 28 will be renumbered to Route 628.
Weekend service to summer destinations will end on Tuesday, September 6.
NCC Weekend Bikedays will continue until Monday, October 10 (Thanksgiving).

Full details of these service changes will be communicated to customers throughout August.

Virtual Line - OC Transpo service without waiting in line

Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!

Book an appointment for as soon as the next day and as far away as two weeks.
Join the line right away and speak to a Customer Service Representative within 15 minutes.
Check in with your mobile device or on-site kiosk.
Cancel your appointment or leave the line anytime.

This improved digital-queuing system is another way we are working to keep you safer.

Fares newsServices news

New ticket machines available

We’ve made 19 additional ticket machines available to customers across the Southeast Transitway and at select stations across the city.

While all existing forms of payment remain available, these additional ticket machines provide more flexibility in buying and loading a Presto card, and connecting with our Customer Service team via video chat.

Services newsAccessibility news

An even better Para Transpo is here.

OC Transpo introduces My Para Transpo!

This NEW self-serve system lets Para Transpo customers quickly and easily manage their trips:

Book and cancel trips.
Track your vehicle before it arrives.
Use from your computer, phone, or tablet on Windows, Mac, IOS, or Android.

Enjoy independence and confidence with every trip. If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. Sign in to My Para Transpo today! If it is not possible for you to use the My Para Transpo web portal, please call 613-560-5000 or TTY 613-244-4833.

Services news

Stage 2 : Transitway closure (Pinecrest Station to Bayshore Station)

On Sunday, April 24 at 3:00 am, the Transitway from Pinecrest Station to Bayshore Station will permanently close to assist in the continued construction of Stage 2. Routes: 61, 62, 63, 64, 66, 252, 256, 257, 258, 261, 262, 263, 264, 265, 267, 268, 283, 303, 404, 406, 454, 658, 660, 669, and 691 will be impacted.

Pinecrest and Bayshore Stations will remain open.

Services newsAccessibility news

Rack & Roll winter pilot returns

Good news for all-season cyclists — the Rack & Roll winter pilot is happening again this winter!

Even better news — all OC Transpo buses will be equipped with a bike rack so riders can continue to Rack & Roll.

The Rack & Roll program combines biking and transit with ease – through the spring, summer, fall and now winter!

Services news

Stage 2: Stop adjustments at Blair Station

On Sunday, April 24 at 3:00 am, Blair Station stop E will close permanently to assist in the continued construction of Stage 2. Impacted routes will instead service a relocated stop D.

The Transitway between Blair Station and R.R. 174 will also be closed permanently. Routes: 21, 28, 30, 32, 33, 34, 35, 38, 39, N39, 221, 231, 232, 234, 236, 237, 302 will be impacted.

Services news

New way to pay at Line 1 stations

You can now tap to pay with your credit card and smartphone mobile wallet at one of the fare gates of all O-Train Line 1 stations. Only single-ride Adult fares will be charged at the gate during the trial period, and no transfer will be issued.

Tap to pay with: