613-560-5000 – One number for all services
OC Transpo is streamlining all calls to one easy-to-remember phone number.
There is a new way to call OC Transpo. Call 613-560-5000!
Services
Services news
Services news
Service to summer destinations returns!
Special service to Petrie Island is returning this summer! On weekends and holiday Mondays, we'll be adding special service to Petrie Island and other summer destination as Ottawa reopens.
Starting Saturday, June 19, take Route 139 to Petrie Island.
Service to the Canada Aviation and Space Museum on Route 25 and Canada Agricultural and Food Museum on Route 185 will resume on July 16.
Services news
Summer service starts June 20
Starting June 20, we’re making temporary changes to bus routes across the city in response to the COVID-19 pandemic.
These adjustments also reflect seasonal changes in ridership and the changing needs of our customers.
Services news
Improved Para Transpo booking hours
Starting May 12, all Para Transpo customers can book next-day trips between 7 am and 5 pm on the day prior to their trip. Any customer can call at any time between 7 am and 5 pm.
Para Transpo customers can also use the online trip reservation form as a quick self-serve option for next-day or Statutory Holiday bookings.
Services news
Rack & Roll is here!
Rack and Roll has returned! Installation is complete. Bike racks are now on every bus from spring to fall!
Services news
Keep your bike safe with the Bikesecure parking program
On January 1, OC Transpo is launching its Bikesecure parking program. This program will provide customers with a reserved parking spot that will protect their bicycles against theft, vandalism and bad weather.
Bikesecure will offer secure bicycle parking at the following stations:
- Greenboro
- Strandherd
- St-Laurent
- Fallowfield
Customers can register by phone at 613-842-3777.
Read More about Keep your bike safe with the Bikesecure parking program
Services news
New way to pay at Rideau Station
Starting February 16, we're introducing a new way to pay your fare at Rideau Station. As a trial, you can tap to pay with your credit card and smartphone mobile wallet at one of the fare gates. Only single-ride Adult fares will be charged at the gate during the trial period, and no transfer will be issued.
Tap to pay with:
- Visa
- Mastercard
- Google Pay
- Apple Pay
We invite everyone to give it a try!
Services news
Presto on Para Transpo
Starting on December 15, Para Transpo customers can now provide their Presto card number to Para Transpo and our system will confirm to the operator that the pass is loaded.
Once you have provided your Presto card number, show your card to the operator for verification when boarding. There will be no need to carry a receipt with you.
Services news
Welcome to your future O‑Train network
We have finished selecting the names for Stage 2's new O-Train stations.
Take a look at the final names and the new Line numbers and colours.
Services news
The Virtual Line: A better way to “line” up
We are introducing a new way to line up at the OC Transpo Customer Service Centre in the Rideau Centre. Our new Virtual Line allows you to avoid queuing outside the service centre by providing a ticket number that holds your place in a virtual line.
Once you have received a ticket, we suggest you don't go too far from the call screen in case your number comes up!
Services news
Line 2 closing for O‑Train expansion
O-Train Line 2 is closing for approx. 2 years in preparation for Stage 2. The last day of O-Train service on Line 2 is Saturday May 2.
Starting on Sunday May 3:
- Line 2 bus service will serve bus stops at or near all Line 2 stations
- Most Line 2 stations will be closed, except for Bayview and Greenboro
- Ticket machines, information telephones, and emergency call boxes will be available at Bayview and Greenboro
Services news
Reserve or cancel Para Transpo trips online
Para Transpo customers can now test new online forms to Reserve a trip or Cancel a trip. Both forms are mobile-friendly and accessible.
The forms provide a new alternative to reserving and cancelling trips by phone. You can continue reserving and cancelling trips by phone if you prefer.