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The O-Line

Tracking progress...

OC Transpo is constantly looking for ways to implement suggestions, improve service, and respond to customer feedback.

To keep our customers up to date about O-Train Line 1 service and new initiatives, OC Transpo has launched this new information tool to provide regular updates, background information and answers to frequently asked questions about Ottawa’s new multimodal service. Updates will be posted regularly during this stabilization period.

We are working hard to improve reliability, minimize delays and keep our city moving. We are maintaining staffing levels at Line 1 stations to guide and assist customers.

We know that this service transformation represents a major change to the travel patterns of our customers, and we thank them for their continued patience. With the introduction of any new service, there will be a period of transition and adjustment for our customers and for our operations. During this time, we are collecting data and feedback, and are assessing what adjustments need to be made in order to meet the needs of our customers.

We welcome your continued comments via the OC Customer Feedback form.

You can also find a variety of helpful tools and resources to plan your route and be ready for rail:


January 27, 2020

O-Train Line 1 Service Update

This morning’s rush hour ran with 9 trains and while customers experienced slightly longer travel times and increased congestion on trains and at stations, most customers were accommodated on the first passing train.

A special bus service was implemented, due to the shortage of trains, to minimize the impact to our customers

Some Councillors have been asking for additional details regarding the bus trips that were cancelled today to provide resources for this special bus service. Cancellations were selected based on minimizing the impact to customers and keeping service as frequent as possible across all of the trips that are normally provided by each bus.

In addition, staff worked to ensure that critical trips, such as the last trip on a route, would not be cancelled. Staff also gave consideration to maintaining crosstown service, which can provide alternative travel options for some customers.

Service plans for Tuesday will be based on an updated forecast of train availability and on operational feedback and experience.


January 24, 2020

O-Train Line 1 Service Update

Rideau Transit Group has advised the City that they were able to launch 12 vehicles for Friday morning’s peak commute.

Supplemental bus service between Tunney’s Pasture and Hurdman Stations and the downtown core will continue during morning and afternoon peak commuting periods until Friday, January 31.


January 23, 2020

The Transit Commission today received an update on both O-Train Line 1 and bus service.

O-Train Line 1 & Bus Service Update*

* Accessible format PDFs are coming soon.

Review of Rail Service

  • OC Transpo and Rideau Transit Group (RTG) provided updates on key technical issues affecting Line 1 service reliability:
    • Vehicle on-board Controller (VOBC);
    • Train Control Monitoring System (TCMS);
    • Door Operations;
    • Rail Switches;
    • Updates on New Year’s Eve service; and,
    • Updates on the recent issues with the Overhead Catenary System.
  • RTG confirmed that they are hiring JBA Corporation, an external team of specialized experts, to perform an in-depth analysis of RTG’s processes and operations and make recommendations on changes to improve service deliverability.
  • JBA Corporation are internationally recognized as experts in this field and have experience with all the systems, suppliers and components used in Ottawa’s system.

Bus Service

Unveiling of a new bus schedule:

  • Supplemental bus service between Tunney’s Pasture and Hurdman Stations and the downtown core will continue during morning and afternoon peak commuting periods until Friday, January 31
  • At that point, we will reassess, based on train availability and inform customers of any changes
  • Starting next week, the supplemental buses will be labelled “S1” to help customers identify them

Communications

  • We continue to use all available communications channels to keep our customers informed of changes to service
  • We are continuing to deploy over 180 red-vested O-Train Ambassadors throughout the system to assist customers
  • These staff are strategically deployed as necessary to support operational requirements

January 22, 2020

O-Train Line 1 Service Update

Rideau Transit Group provided 11 out of 13 trains for the Wednesday morning rush hour. Supplemental bus service will continue to be provided from Tunney’s Pasture and Hurdman Stations to help move customers into the downtown core during the rush hour period.


January 21, 2020

O-Train Line 1 Service Update

Rideau Transit Group (RTG) has advised the City that they will be providing 10 of 13 vehicles required for the afternoon rush hour. The use of buses to supplement rail service will proceed during today’s afternoon rush hour to assist our customers.

Information updates to customers will continue using all of OC Transpo’s information channels, including social media.


January 20, 2020

O-Train Line 1 Service Update

RTM has advised the City that they will be running service with 10 trains instead of the required 13 this for this afternoon’s rush hour. Trains will be operating approximately every 5 minutes.  Customer should expect longer wait times than normal by approximately 1 minute and should expect approximately 20% more people than normal on platforms and on trains.

Customers will receive regular updates on service through all of OC Transpo’s information channels, including social media.

For tomorrow morning’s commute, OC Transpo is examining using the fleet of R1 standby buses to augment rail service. More information will be available as soon as plans are finalised. Visit octranspo.com or follow @OC_Transpo for updates.

Be prepared for sudden stops in adverse weather

O-Train Line 1 station platforms are equipped with safety sensors to detect the presence of people or obstacles on the tracks. If the sensors detect an obstacle on the tracks, systems are activated to automatically stop trains coming into the station until the obstacle can be cleared. In addition to this system, Electric Rail Operators visually inspect the track ahead to ensure that the way is clear, and can slow or stop the train as necessary.

During certain weather conditions, such as blowing snow, the platform sensors can be triggered. When the sensor is triggered, the automatic emergency braking system is engaged.

Customers should always exercise caution and be prepared for a sudden stop whenever they ride the train, especially in adverse weather conditions.


January 17, 2020

O-Train Line 1 Service Update

Repairs to the power line system at St. Laurent were completed early this morning. Inspection and testing of the restored system were successful and OC Transpo is implementing full rail service as of 5 am this morning.

Customers are being informed through all of OC Transpo’s information channels, including social media.


January 16, 2020

O-Train Line 1 Service Update

This morning a train was stopped at St. Laurent Station due to an issue with the overhead power system. Crews are currently working to move the train, assess the damage and effect repairs. The scope and timelines for the repair work are still being determined.

All efforts are being made to complete repairs as quickly as possible so that service can be restored. While repair crews are working, trains are running between Tunney’s Pasture and Hurdman Stations. R1 replacement bus service has been implemented between Hurdman and Blair Stations.

Customers travelling to the east end should take a train to Hurdman Station and transfer to an R1 replacement bus.

OC Transpo staff, including the red-vested O-Train Ambassadors are on site to assist and direct customers.

In the event that the service disruption continues into Friday morning, customers should plan ahead and expect delays. It is important to note that Ottawa Public Health has issued a frostbite advisory, so customers are encouraged to prepare and dress accordingly.  In the event that the service disruption continues into Friday morning, customers should plan ahead and expect delays. It is important to note that Ottawa Public Health has issued a frostbite advisory, so customers are encouraged to prepare and dress accordingly.  

Customers should visit our home page and @OC_Transpo on Twitter for the latest updates on the evening’s service and the Friday morning commute.


January 15, 2020

New Nova Buses Added to the Fleet in 2020

The Winter Service Change that started on January 5, 2020 incorporated 19 new buses that were added to OC Transpo’s fleet. These additional Nova buses, like the one pictured below, were funded through investments approved as part of the 2020 Budget. Along with additional bus capacity, the Winter Service Change introduced a number of improvements based on customer feedback that are designed to:

  • Better match service to ridership;
  • Reduce platform crowding; and,
  • Adjust trips to provide service when and where it is most needed.

Photo of a Nova bus


January 14, 2020

Did you know, Rideau Station houses an art exhibition space called Corridor 45|75? This unique site brings 25 metres of art to your transit experience. One of three professional galleries managed by the City of Ottawa Public Art Program, Corridor 45|75 creates opportunities for the exploration of diverse ideas.

Corridor 45|75 exhibit for APEX: Interloper

Starting this week, Corridor 45|75 features a new exhibit by Ottawa artist Andrew Wright, entitled APEX: Interloper. The exhibit features 11 panoramic photographs taken in Apex, Nunavut. Enjoy this exploration of landscapes at the top of the world from the comfort of an indoor, heated station!

Corridor 45|75 exhibit for APEX: Interloper

Andrew Wright, APEX: Interloper (excerpt), 2020, Chromogenic print, artist proof, 122 x 183 cm, courtesy of the artist

Corridor 45|75 exhibit for APEX: Interloper

Andrew Wright, APEX: Interloper (excerpt), 2020, Chromogenic print, artist proof, 122 x 183 cm, courtesy of the artist

January 13, 2020

Cooperative Seating

All O-Train Line 1 trains have clearly-labelled Cooperative Seating areas, located by the O-Train’s entrances. These seats are meant to make travel easier for customers who have a hard time standing in a moving vehicle or those who need to sit close to the entrance, including:

  • Persons with disabilities
  • Seniors
  • Persons with assistive devices (wheelchairs, scooters, walkers, canes)
  • Pregnant women
  • Customers with small children or open strollers

If you are sitting in a Cooperative seat but don’t need to be, please offer your place to someone who needs it.

The train has a place for those who need the space.


January 10, 2020

New Bus Operator Training

Here are some pictures of the latest group of New Bus Operator Trainees who will soon be serving Ottawa’s residents. All of OC Transpo’s new bus operator candidates must pass all stages of a rigorous 36-day program to operate OC Transpo’s buses. The training program is certified and regularly audited by the Ministry of Transportation of Ontario and includes both in class sessions and road training on all the types of buses in OC Transpo’s fleet. Increasing the number of available bus operators helps to make bus service more reliable for our customers.

Photo of a bus used for training.
Transit Training Instructor Devinder Andotra and New Bus Operator Trainee Hamdan Othman.

January 9, 2020

There is never a safe time to step on the tracks – trespassing risks your safety and comes with a fine.

Never, ever step on the tracks - even to get your phone back.


January 8, 2020

Test Trains

OC Transpo has begun testing the new Trains that will be brought into service as part of the Stage 2 Project. The trains will be tested on the Confederation line in the evenings and on weekends and will have no impact on normal operations. The test trains are clearly marked as Not in Service. These trains may stop at stations but will not pick up customers. You can find out more about Stage 2 by visiting the project website at Ottawa.ca/Stage2.


January 7, 2020

Hurdman Station Pedestrian Walkway

Work has been completed on the Pedestrian Walkway at Hurdman Station. The walkway extends the bus platform, reducing platform crowding and providing a sheltered path for customers to use when travelling to and from stops at the far end of the bus loop.

Decorative mesh with wayfinding information.
View along the length of the walkway.

January 6, 2020

On December 23, 2019, staff installed decals on the yellow bollards on each station platform. The decals warn customers not to interfere with or lean against the bollards, which are flexible and not designed to hold weight.

The yellow bollards form part of the tactile wayfinding system and are meant to discourage anyone from stepping into the gap between train cars when the train is in the station.

Photo of decals on yellow bollards

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