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COVID-19

With the reopening of the economy, transit ridership will increase. We've been working closely with Ottawa Public Health to develop a recovery plan to keep customers and staff as safe as possible. Wearing cloth masks, enhanced cleaning schedules, and protective shields for operators are some of the ways we'll keep everyone safer as we return to normal service.

Check this page regularly for updates or follow us on Twitter @OC_Transpo.


Image - Rideau Customer Service Centre reopened
Services newsCOVID-19 news

Rideau Customer Service Centre reopened

Our Customer Service Centre in the Rideau Centre is now open with reduced hours.

New temporary hours:

Monday to Saturday, 11 am to 7 pm

Sundays, 11 am to 6 pm

Please keep your distance from other customers while waiting or avoid the line by using:

Applications for discounted fares can be submitted by mail or fax.

Read More about Rideau Customer Service Centre reopened

Image - Safer door-to-door
COVID-19 news

Safer door-to-door

Everyone uses public transit in their own unique way. Check out the best ways to keep yourself and others safe from COVID-19 at each stage of your trip.

Read More about Safer door-to-door

Image - Thank you for wearing a mask
COVID-19 news

Thank you for wearing a mask

June 22

During the first week that masks were required on OC Transpo over 90% of our customers wore masks.

Thank you for continuing to make transit safer for everyone.

Video: Thank You | OC Transpo Return to Service

Read More about Thank you for wearing a mask

Image - Cloth masks on transit: Frequently Asked Questions
COVID-19 news

Cloth masks on transit: Frequently Asked Questions

Starting June 15, everyone is required to wear a cloth mask before entering a station or boarding an OC Transpo vehicle. Some exceptions apply.

We’re answering your most frequently asked questions about taking transit with a mask.

Read More about Cloth masks on transit: Frequently Asked Questions

Image - What we’re doing to keep you safer
COVID-19 news

What we’re doing to keep you safer

June 1

To prepare for increased ridership and normal seasonal service levels, the following health and safety measures will be in place by Monday, June 15:

  • Mandatory cloth masks for customers and employees
  • Protective shields
  • Front-door boarding
  • Pay at the front
  • Hand sanitizer dispensers at stations
  • One customer per trip on Para Transpo

Our goal is to keep our customers and employees as safe as possible.

Read More about What we’re doing to keep you safer

COVID-19 news

New Case of COVID-19

May 29

Today, we received confirmation that a bus operator has tested positive for COVID-19. We are working alongside Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the employee.

Read More about New Case of COVID-19

COVID-19 news

New case of COVID-19

May 11

Today, we received confirmation that a Building Services Attendant has tested positive for COVID-19. We are working alongside Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the employee.

Read More about New case of COVID-19

Image - EquiPass, Community, and Access discount update
Fares newsCOVID-19 news

EquiPass, Community, and Access discount update

May 15

If your eligibility for the EquiPass and Community Pass expired between February 1 and July 31, 2020 and you have not already renewed your discount, it will be renewed to August 15.

Access Pass discounts will not be automatically renewed. To renew your eligibility for this discount, submit a new Access Pass application.

For renewal applications that have been declined, the discount will not be renewed.

Read More about EquiPass, Community, and Access discount update

COVID-19 news

New Case of COVID-19

April 28

Today, we received confirmation that a bus operator has tested positive for COVID-19. We are working alongside Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the employee.

Read More about New Case of COVID-19

COVID-19 news

New Case of COVID-19

April 22

Today, we received confirmation that a bus operator has tested positive for COVID-19. We are working alongside Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the employee.

Read More about New Case of COVID-19

Image - Hand sanitizer dispensers are being installed in all Line 1 stations
Line 1 newsCOVID-19 news

Hand sanitizer dispensers are being installed in all Line 1 stations

April 22

Hand sanitizer dispensers are being installed in all Line 1 stations this week for customers who continue to use transit for essential purposes.

Image - New trips added to service change on May 14
Services newsCOVID-19 news

New trips added to service change on May 14

May 13

We have been reaching out to staff and customers for feedback on our new March 30 service changes. In response to this feedback, we have added new service on some routes.

We will continue collecting feedback and adjusting service as necessary to ensure that our customers and staff can travel safely.

Read More about New trips added to service change on May 14

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