COVID-19 | OC Transpo

Provincial shutdown service impacts

Attention icon

Help reduce the spread of COVID‑19:
Use transit for essential trips only during the provincial stay-at-home order

Attention icon

Help reduce the spread of COVID‑19:
Use transit for essential trips only during the provincial stay-at-home order

April 7

Due to the province wide stay-at-home order, the Rideau Centre Customer Service Centre will be temporarily closed starting Thursday, April 8.

Customers can use these alternatives:

prestocard.ca
Ticket machines at O-Train stations
Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations (depending on store hours)

COVID-19 news

Para Transpo COVID-19 Vaccination Trip Reservations

Starting Thursday, March 4, 2021, a temporary dedicated Para Transpo COVID-19 Vaccination Trip Reservation telephone line will be available to Para Transpo customers booking trips to get COVID-19 vaccinations.

OC Transpo will also be working with Ottawa Public Health (OPH) to help transport residents who are not registered Para Transpo customers but who require accessible-friendly vehicles to and from designated vaccination clinics.

Safety newsCOVID-19 news

Feel confident riding OC Transpo

Ride with confidence throughout your trip.

From boarding the bus to exiting the fare gate, our commitment to the highest standards of health and safety is with you every step of the way.

Keep your eyes peeled for safety signs across our transit system.

Safety newsCOVID-19 news

OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program

OC Transpo is the first Canadian transit agency to join the American Public Transportation Association’s (APTA) "Health and Safety Commitments Program," the public transportation industry’s overarching pledge to passengers that public transit systems are taking all the necessary measures to operate safely during the COVID-19 pandemic.

Services newsCOVID-19 news

Return to school - We’re ready for you

Updated September 9: We've added more midday trips for students to accommodate early end times

OC Transpo service to Ottawa high schools and middle schools will resume for the school year. This includes the 600-series bus routes and special school service on some regular bus routes.

We are working closely with all four school boards, Ottawa Student Transportation Authority and Consortium de Transport Scolaire d’Ottawa on this year’s back to school plans.

COVID-19 news

Update: Masks on transit

When masks became mandatory in all stations and OC Transpo vehicles, OC Transpo began giving out free masks to help smooth the transition. Based on your feedback, we'll continue to distribute free masks until the end of July.

Between July 13 to 17, the United Way East Ontario also sold masks at some of our busier stations. The proceeds are helping to provide masks to those most vulnerable in our city.

COVID-19 news

Safer door-to-door

Everyone uses public transit in their own unique way. Check out the best ways to keep yourself and others safe from COVID-19 at each stage of your trip.

Thank you for wearing a mask

June 22

During the first week that masks were required on OC Transpo over 90% of our customers wore masks.

Thank you for continuing to make transit safer for everyone.

Video: Thank You | OC Transpo Return to Service

COVID-19 news

Cloth masks on transit: Frequently Asked Questions

Starting June 15, everyone is required to wear a cloth mask before entering a station, shelter, or boarding an OC Transpo vehicle. Some exceptions apply.

We’re answering your most frequently asked questions about taking transit with a mask.

COVID-19 news

What we’re doing to keep you safer

June 1

To prepare for increased ridership and normal seasonal service levels, the following health and safety measures will be in place by Monday, June 15:

Mandatory cloth masks for customers and employees
Protective shields
Front-door boarding
Pay at the front
Hand sanitizer dispensers at stations

Our goal is to keep our customers and employees as safe as possible.

Line 1 newsCOVID-19 news

Hand sanitizer dispensers are being installed in all Line 1 stations

April 22

Hand sanitizer dispensers are being installed in all Line 1 stations this week for customers who continue to use transit for essential purposes.

Services newsCOVID-19 news

Upcoming Changes to Bus Service

March 29

Effective March 30, schedules will be adjusted on all bus routes.

OC Transpo will be monitoring the adjusted transit service. We will be prioritizing changes that keep sufficient space available on buses and changes that address travel needs to essential services based on staff and customer feedback.

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