Skip to content

COVID-19

The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) acknowledges that there are essential services – including public transit – that must continue to allow the city to function. OC Transpo is working closely with Ottawa Public Health to make transit as safe as possible. Every step along the way, our priority is the health and safety of our employees and customers.

Working together with OPH and the City of Ottawa’s Office of Emergency Management, we proactively track and quickly respond to incidents of COVID-19 among OC Transpo staff.

Check this page regularly for updates or follow us on Twitter @OC_Transpo.


Services newsCOVID-19 news

School trips adjusted at St. Pius X High School

Starting November 16, some afternoon trips serving St. Pius X High School are changing to match new bell times for senior students.

St. Pius students in grades 11 and 12 will now end their day at 1:50 pm.

Trips on routes 86, 89, 111, and 670 are available to pick-up students.

Read More about School trips adjusted at St. Pius X High School

Image - Feel confident riding OC Transpo
Safety newsCOVID-19 news

Feel confident riding OC Transpo

Ride with confidence throughout your trip.

From boarding the bus to exiting the fare gate, our commitment to the highest standards of health and safety is with you every step of the way.

Keep your eyes peeled for safety signs across our transit system.

Read More about Feel confident riding OC Transpo

Image - OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program
Safety newsCOVID-19 news

OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program

OC Transpo is the first Canadian transit agency to join the American Public Transportation Association’s (APTA) "Health and Safety Commitments Program," the public transportation industry’s overarching pledge to passengers that public transit systems are taking all the necessary measures to operate safely during the COVID-19 pandemic.

Read More about OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program

Image - Return to school - We’re ready for you
Services newsCOVID-19 news

Return to school - We’re ready for you

Updated September 9: We've added more midday trips for students to accommodate early end times

OC Transpo service to Ottawa high schools and middle schools will resume for the school year. This includes the 600-series bus routes and special school service on some regular bus routes.

We are working closely with all four school boards, Ottawa Student Transportation Authority and Consortium de Transport Scolaire d’Ottawa on this year’s back to school plans.

Read More about Return to school - We’re ready for you

Image - Update: Masks on transit
COVID-19 news

Update: Masks on transit

When masks became mandatory in all stations and OC Transpo vehicles, OC Transpo began giving out free masks to help smooth the transition. Based on your feedback, we'll continue to distribute free masks until the end of July.

Between July 13 to 17, the United Way East Ontario also sold masks at some of our busier stations. The proceeds are helping to provide masks to those most vulnerable in our city.

Read More about Update: Masks on transit

Image - Rideau Customer Service Centre reopened
Services newsCOVID-19 news

Rideau Customer Service Centre reopened

Our Customer Service Centre in the Rideau Centre is now open with reduced hours.

New temporary hours:

  • Monday to Saturday, 11 am to 7 pm
  • Sundays, 11 am to 6 pm

Please keep your distance from other customers while waiting or avoid the line by using:

Applications for discounted fares can be submitted by mail or fax.

Read More about Rideau Customer Service Centre reopened

Image - Safer door-to-door
COVID-19 news

Safer door-to-door

Everyone uses public transit in their own unique way. Check out the best ways to keep yourself and others safe from COVID-19 at each stage of your trip.

Read More about Safer door-to-door

Image - Thank you for wearing a mask
COVID-19 news

Thank you for wearing a mask

June 22

During the first week that masks were required on OC Transpo over 90% of our customers wore masks.

Thank you for continuing to make transit safer for everyone.

Video: Thank You | OC Transpo Return to Service

Read More about Thank you for wearing a mask

Image - Cloth masks on transit: Frequently Asked Questions
COVID-19 news

Cloth masks on transit: Frequently Asked Questions

Starting June 15, everyone is required to wear a cloth mask before entering a station, shelter, or boarding an OC Transpo vehicle. Some exceptions apply.

We’re answering your most frequently asked questions about taking transit with a mask.

Read More about Cloth masks on transit: Frequently Asked Questions

Image - What we’re doing to keep you safer
COVID-19 news

What we’re doing to keep you safer

June 1

To prepare for increased ridership and normal seasonal service levels, the following health and safety measures will be in place by Monday, June 15:

  • Mandatory cloth masks for customers and employees
  • Protective shields
  • Front-door boarding
  • Pay at the front
  • Hand sanitizer dispensers at stations
  • One customer per trip on Para Transpo

Our goal is to keep our customers and employees as safe as possible.

Read More about What we’re doing to keep you safer

Image - EquiPass, Community, and Access discount update
Fares newsCOVID-19 news

EquiPass, Community, and Access discount update

May 15

If your eligibility for the EquiPass and Community Pass expired between February 1 and July 31, 2020 and you have not already renewed your discount, it will be renewed to August 15.

Access Pass discounts will not be automatically renewed. To renew your eligibility for this discount, submit a new Access Pass application.

For renewal applications that have been declined, the discount will not be renewed.

Read More about EquiPass, Community, and Access discount update

Image - Hand sanitizer dispensers are being installed in all Line 1 stations
Line 1 newsCOVID-19 news

Hand sanitizer dispensers are being installed in all Line 1 stations

April 22

Hand sanitizer dispensers are being installed in all Line 1 stations this week for customers who continue to use transit for essential purposes.

Page 1 of 2 pages  1 2 >