OC Transpo is taking proactive steps throughout our operations to respond to the COVID-19 pandemic. Our priority is the health and safety of our operators and customers. We are taking this situation very seriously and working closely with the Office of Emergency Management, Ottawa Public Health and other City departments.
Check this page regularly for updates or follow us on Twitter @OC_Transpo.
April 5
Today, we received confirmation that a red-vested O-Train Ambassador has tested positive for COVID-19. The OTA who tested positive had been in self-isolation since they first called in sick on March 31. They received the COVID-19 test on Thursday, April 2, and continue to self-isolate at home.
April 3
We have been reaching out to staff and customers for feedback on our new March 30 service changes. In response to this feedback, we have added new service on some routes.
We will continue collecting feedback and adjusting service as necessary to ensure that our customers and staff can travel safely.
Read More about New trips added to service change on April 6
April 1
Last evening, the City received confirmation that an OC Transpo bus operator has tested positive for COVID-19. OC Transpo is working directly with Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the operator.
Read More about OC Transpo Operator tests positive for COVID-19: information for customers
March 29
Effective March 30, schedules will be adjusted on all bus routes.
OC Transpo will be monitoring the adjusted transit service. We will be prioritizing changes that keep sufficient space available on buses and changes that address travel needs to essential services based on staff and customer feedback.
March 27
Starting on Monday, March 30, many bus routes are operating on a Saturday schedule.
These changes reflect lower ridership and maintain service to all neighbourhoods and essential services.
March 27
Starting March 27, the St-Laurent mall will reduce its hours to 6am - 7:30pm daily. While the mall is open, all doors except the north door (beside Toys “R” Us) and the upper level door across from St-Laurent station will be locked. To get to St-Laurent station when the mall is closed, use external walkways as shown in the map below.
The station is located at the south end of the mall. From the north entrance, head either east or west then follow the path south.
March 26
Until further notice, OC Transpo Lost & Found, managed by Heartwood House, has made the following changes:
March 24
Starting this week, OC Transpo will be adjusting service levels on routes across the system:
March 24
Metrolinx has extended the cancellation deadline of Autorenew contracts for April monthly passes to Friday, March 27 at 11:59 pm.
This will give customers more time to cancel their Autorenew contracts. Log into your account at Prestocard.ca to change your contract settings.
March 19
Following the successful implementation of rear door boarding on conventional buses due to the COVID-19 pandemic, starting today, we are implementing a similar solution for all Line 1 trains.
Read More about Doors closest to Line 1 operator cabs are temporarily closing
March 18
For the health and safety of our customers and staff, Customer Service Centres (CSCs) are closed until further notice. You can no longer drop off your application for the EquiPass in person.
Please mail your application to:
OC Transpo
925 Belfast Road
Ottawa, ON K1G 0Z4
We will not be able to set your discount on a Presto card until CSCs have reopened.
March 17
OC Transpo’s Customer Service Centres are being temporarily closed for employee and customer safety due to COVID-19.
Customers can use these alternatives:
