With the reopening of the economy, transit ridership will increase. We've been working closely with Ottawa Public Health to develop a recovery plan to keep customers and staff as safe as possible. Wearing cloth masks, enhanced cleaning schedules, and protective shields for operators are some of the ways we'll keep everyone safer as we return to normal service.
Check this page regularly for updates or follow us on Twitter @OC_Transpo.
Our Customer Service Centre in the Rideau Centre is now open with reduced hours.
New temporary hours:
Monday to Saturday, 11 am to 7 pm
Sundays, 11 am to 6 pm
Please keep your distance from other customers while waiting or avoid the line by using:
Applications for discounted fares can be submitted by mail or fax.
Everyone uses public transit in their own unique way. Check out the best ways to keep yourself and others safe from COVID-19 at each stage of your trip.
June 22
During the first week that masks were required on OC Transpo over 90% of our customers wore masks.
Thank you for continuing to make transit safer for everyone.
Starting June 15, everyone is required to wear a cloth mask before entering a station or boarding an OC Transpo vehicle. Some exceptions apply.
We’re answering your most frequently asked questions about taking transit with a mask.
Read More about Cloth masks on transit: Frequently Asked Questions
June 1
To prepare for increased ridership and normal seasonal service levels, the following health and safety measures will be in place by Monday, June 15:
Our goal is to keep our customers and employees as safe as possible.
May 29
Today, we received confirmation that a bus operator has tested positive for COVID-19. We are working alongside Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the employee.
May 11
Today, we received confirmation that a Building Services Attendant has tested positive for COVID-19. We are working alongside Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the employee.
May 15
If your eligibility for the EquiPass and Community Pass expired between February 1 and July 31, 2020 and you have not already renewed your discount, it will be renewed to August 15.
Access Pass discounts will not be automatically renewed. To renew your eligibility for this discount, submit a new Access Pass application.
For renewal applications that have been declined, the discount will not be renewed.
Read More about EquiPass, Community, and Access discount update
April 28
Today, we received confirmation that a bus operator has tested positive for COVID-19. We are working alongside Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the employee.
April 22
Today, we received confirmation that a bus operator has tested positive for COVID-19. We are working alongside Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the employee.
April 22
Hand sanitizer dispensers are being installed in all Line 1 stations this week for customers who continue to use transit for essential purposes.
May 13
We have been reaching out to staff and customers for feedback on our new March 30 service changes. In response to this feedback, we have added new service on some routes.
We will continue collecting feedback and adjusting service as necessary to ensure that our customers and staff can travel safely.