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COVID-19

The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) acknowledges that there are essential services – including public transit – that must continue to allow the city to function. OC Transpo is working closely with Ottawa Public Health to make transit as safe as possible. Every step along the way, our priority is the health and safety of our employees and customers.

Working together with OPH and the City of Ottawa’s Office of Emergency Management, we proactively track and quickly respond to incidents of COVID-19 among OC Transpo staff.

Check this page regularly for updates or follow us on Twitter @OC_Transpo.


COVID-19 news

Provincial shutdown service impacts

Attention icon

Update: Most School trips are suspended until students return to in-person classes.

With the province-wide shutdown scheduled to start on Saturday, December 26, OC Transpo will close all Customer Service Centres until further notice.

Use these alternatives to purchase your fare:

  • prestocard.ca
  • Ticket machines at O-Train stations
  • Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations (depending on store hours)

Read More about Provincial shutdown service impacts

Image - Feel confident riding OC Transpo
Safety newsCOVID-19 news

Feel confident riding OC Transpo

Ride with confidence throughout your trip.

From boarding the bus to exiting the fare gate, our commitment to the highest standards of health and safety is with you every step of the way.

Keep your eyes peeled for safety signs across our transit system.

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Image - OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program
Safety newsCOVID-19 news

OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program

OC Transpo is the first Canadian transit agency to join the American Public Transportation Association’s (APTA) "Health and Safety Commitments Program," the public transportation industry’s overarching pledge to passengers that public transit systems are taking all the necessary measures to operate safely during the COVID-19 pandemic.

Read More about OC Transpo first Canadian transit agency to join APTA’s Health and Safety Commitments Program

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Services newsCOVID-19 news

Return to school - We’re ready for you

Updated September 9: We've added more midday trips for students to accommodate early end times

OC Transpo service to Ottawa high schools and middle schools will resume for the school year. This includes the 600-series bus routes and special school service on some regular bus routes.

We are working closely with all four school boards, Ottawa Student Transportation Authority and Consortium de Transport Scolaire d’Ottawa on this year’s back to school plans.

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Image - Update: Masks on transit
COVID-19 news

Update: Masks on transit

When masks became mandatory in all stations and OC Transpo vehicles, OC Transpo began giving out free masks to help smooth the transition. Based on your feedback, we'll continue to distribute free masks until the end of July.

Between July 13 to 17, the United Way East Ontario also sold masks at some of our busier stations. The proceeds are helping to provide masks to those most vulnerable in our city.

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COVID-19 news

Safer door-to-door

Everyone uses public transit in their own unique way. Check out the best ways to keep yourself and others safe from COVID-19 at each stage of your trip.

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Image - Thank you for wearing a mask
COVID-19 news

Thank you for wearing a mask

June 22

During the first week that masks were required on OC Transpo over 90% of our customers wore masks.

Thank you for continuing to make transit safer for everyone.

Video: Thank You | OC Transpo Return to Service

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COVID-19 news

Cloth masks on transit: Frequently Asked Questions

Starting June 15, everyone is required to wear a cloth mask before entering a station, shelter, or boarding an OC Transpo vehicle. Some exceptions apply.

We’re answering your most frequently asked questions about taking transit with a mask.

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Image - What we’re doing to keep you safer
COVID-19 news

What we’re doing to keep you safer

June 1

To prepare for increased ridership and normal seasonal service levels, the following health and safety measures will be in place by Monday, June 15:

  • Mandatory cloth masks for customers and employees
  • Protective shields
  • Front-door boarding
  • Pay at the front
  • Hand sanitizer dispensers at stations
  • One customer per trip on Para Transpo

Our goal is to keep our customers and employees as safe as possible.

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Image - Hand sanitizer dispensers are being installed in all Line 1 stations
Line 1 newsCOVID-19 news

Hand sanitizer dispensers are being installed in all Line 1 stations

April 22

Hand sanitizer dispensers are being installed in all Line 1 stations this week for customers who continue to use transit for essential purposes.

Services newsCOVID-19 news

Upcoming Changes to Bus Service

March 29

Effective March 30, schedules will be adjusted on all bus routes.

OC Transpo will be monitoring the adjusted transit service. We will be prioritizing changes that keep sufficient space available on buses and changes that address travel needs to essential services based on staff and customer feedback.

Read More about Upcoming Changes to Bus Service

Image - March 30 service change
Services newsCOVID-19 news

March 30 service change

March 27

Starting on Monday, March 30, many bus routes are operating on a Saturday schedule.

These changes reflect lower ridership and maintain service to all neighbourhoods and essential services.

Read More about March 30 service change

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