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COVID-19

The novel coronavirus (COVID-19) outbreak continues to change rapidly. Ottawa Public Health (OPH) acknowledges that there are essential services – including public transit – that must continue to allow the city to function. OC Transpo is working closely with Ottawa Public Health to make transit as safe as possible. Every step along the way, our priority is the health and safety of our employees and customers.

Working together with OPH and the City of Ottawa’s Office of Emergency Management, we proactively track and quickly respond to incidents of COVID-19 among OC Transpo staff.

Check this page regularly for updates or follow us on Twitter @OC_Transpo.


Image - Update: Masks on transit
COVID-19 news

Update: Masks on transit

When masks became mandatory in all stations and OC Transpo vehicles, OC Transpo began giving out free masks to help smooth the transition. Based on your feedback, we'll continue to distribute free masks until the end of July.

Between July 13 to 17, the United Way East Ontario also sold masks at some of our busier stations. The proceeds are helping to provide masks to those most vulnerable in our city.

Read More about Update: Masks on transit

Image - Rideau Customer Service Centre reopened
Services newsCOVID-19 news

Rideau Customer Service Centre reopened

Our Customer Service Centre in the Rideau Centre is now open with reduced hours.

New temporary hours:

  • Monday to Saturday, 11 am to 7 pm
  • Sundays, 11 am to 6 pm

Please keep your distance from other customers while waiting or avoid the line by using:

Applications for discounted fares can be submitted by mail or fax.

Read More about Rideau Customer Service Centre reopened

Image - Safer door-to-door
COVID-19 news

Safer door-to-door

Everyone uses public transit in their own unique way. Check out the best ways to keep yourself and others safe from COVID-19 at each stage of your trip.

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Image - Thank you for wearing a mask
COVID-19 news

Thank you for wearing a mask

June 22

During the first week that masks were required on OC Transpo over 90% of our customers wore masks.

Thank you for continuing to make transit safer for everyone.

Video: Thank You | OC Transpo Return to Service

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Image - Cloth masks on transit: Frequently Asked Questions
COVID-19 news

Cloth masks on transit: Frequently Asked Questions

Starting June 15, everyone is required to wear a cloth mask before entering a station, shelter, or boarding an OC Transpo vehicle. Some exceptions apply.

We’re answering your most frequently asked questions about taking transit with a mask.

Read More about Cloth masks on transit: Frequently Asked Questions

Image - What we’re doing to keep you safer
COVID-19 news

What we’re doing to keep you safer

June 1

To prepare for increased ridership and normal seasonal service levels, the following health and safety measures will be in place by Monday, June 15:

  • Mandatory cloth masks for customers and employees
  • Protective shields
  • Front-door boarding
  • Pay at the front
  • Hand sanitizer dispensers at stations
  • One customer per trip on Para Transpo

Our goal is to keep our customers and employees as safe as possible.

Read More about What we’re doing to keep you safer

Image - EquiPass, Community, and Access discount update
Fares newsCOVID-19 news

EquiPass, Community, and Access discount update

May 15

If your eligibility for the EquiPass and Community Pass expired between February 1 and July 31, 2020 and you have not already renewed your discount, it will be renewed to August 15.

Access Pass discounts will not be automatically renewed. To renew your eligibility for this discount, submit a new Access Pass application.

For renewal applications that have been declined, the discount will not be renewed.

Read More about EquiPass, Community, and Access discount update

Image - Hand sanitizer dispensers are being installed in all Line 1 stations
Line 1 newsCOVID-19 news

Hand sanitizer dispensers are being installed in all Line 1 stations

April 22

Hand sanitizer dispensers are being installed in all Line 1 stations this week for customers who continue to use transit for essential purposes.

Image - New trips added to service change on May 14
Services newsCOVID-19 news

New trips added to service change on May 14

May 13

We have been reaching out to staff and customers for feedback on our new March 30 service changes. In response to this feedback, we have added new service on some routes.

We will continue collecting feedback and adjusting service as necessary to ensure that our customers and staff can travel safely.

Read More about New trips added to service change on May 14

Image - Spring service update
Services newsCOVID-19 news

Spring service update

April 17

The Spring service change on Sunday, April 19 will not be proceeding.

Bus and O-Train service will continue operating with modified schedules as detailed in the March 30 Service Change.

Read More about Spring service update

Image - Cancel Presto Autorenew for May by April 23
Fares newsCOVID-19 news

Cancel Presto Autorenew for May by April 23

April 17

If you’re signed up for Autorenew but will not be using transit next month, you may cancel before the May monthly pass is added. The deadline to cancel Autorenew contracts for May passes is Thursday, April 23 at 11:59 pm.

To cancel, log into your account at Prestocard.ca to change your contract settings.

COVID-19 news

OC Transpo Operator tests positive for COVID-19: information for customers

April 1

Last evening, the City received confirmation that an OC Transpo bus operator has tested positive for COVID-19. OC Transpo is working directly with Ottawa Public Health (OPH) and are conducting contact tracing of individuals who have, or may have been, in close contact with the operator.

Read More about OC Transpo Operator tests positive for COVID-19: information for customers

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