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Accessibility

Image - Customer Service live text now available for Para Transpo customers!
Services newsAccessibility news

Customer Service live text now available for Para Transpo customers!

Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Service representatives from 6 am to 12:30 am every day. With 57272, our Customer Service Representatives are just a text away!

Text us to:

  • Find out the estimated arrival time of your Para Transpo vehicle
  • Make a direct cancellation for an upcoming trip
  • Ask general questions about Para Transpo service

Bookings, fit-in requests or other changes to trips cannot be done through text at this time. Instead, use My Para Transpo or call us at 613-560-5000.

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Image - Travel training takes the spotlight
Accessibility news

Travel training takes the spotlight

OC Transpo’s Travel Training program has been teaching people with disabilities and seniors to use transit safely and independently since 2003.

We’re excited to share the Travel Training program in a new video produced for OC Transpo by BBC StoryWorks Commercial Productions. Follow along with Daniel, a past participant in travel training, as he travels around Ottawa from home to work and a night out with friends.

The video is part of the online series The Way We Move, presented by the International Association of Public Transport (UITP).

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Image - No need to reapply for Community pass
Fares newsAccessibility news

No need to reapply for Community pass

Starting September 19, OC Transpo’s Community pass will automatically renew every two years for customers who are signed up. No need to reapply!

Community passes will only expire when a customer reaches the age of 65 or when they are no longer eligible for the Ontario Disability Support Program (ODSP).

We’ve been working directly with ODSP on this initiative to reduce steps for customers and improve your experience. Customer eligibility will be confirmed by ODSP and OC Transpo staff annually.

The Community pass offers customers registered for ODSP a reduced price for both single-ride fares and monthly passes. It is valid on all OC Transpo bus routes, the O-Train, and for Para Transpo trips.

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Image - Virtual Line - OC Transpo service without waiting in line
Services newsAccessibility news

Virtual Line - OC Transpo service without waiting in line

Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!

  • Book an appointment for as soon as the next day and as far away as two weeks.
  • Join the line right away and speak to a Customer Service Representative within 15 minutes.
  • Check in with your mobile device or on-site kiosk.
  • Cancel your appointment or leave the line anytime.

This improved digital-queuing system is another way we are working to keep you safer.

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Image - An even better Para Transpo is here.
Services newsAccessibility news

An even better Para Transpo is here.

OC Transpo introduces My Para Transpo!

This NEW self-serve system lets Para Transpo customers quickly and easily manage their trips:

  • Book and cancel trips.
  • Track your vehicle before it arrives.
  • Use from your computer, phone, or tablet on Windows, Mac, IOS, or Android.

Enjoy independence and confidence with every trip. If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. Sign in to My Para Transpo today! If it is not possible for you to use the My Para Transpo web portal, please call 613-560-5000 or TTY 613-244-4833.

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Image - Rack & Roll winter pilot returns
Services newsAccessibility news

Rack & Roll winter pilot returns

Good news for all-season cyclists — the Rack & Roll winter pilot is happening again this winter!

Even better news — all OC Transpo buses will be equipped with a bike rack so riders can continue to Rack & Roll.

Not sure how to use the bike rack? Find our Rack & Roll practice bike rack at new locations from December to March!

During the month of December, the practice bike rack is located at Billings Bridge Station. Find it inside the station on the main level in the stairwell area leading to the transitway platforms.

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Image - Improving transit accessibility with Canada Video Relay Service
Services newsAccessibility news

Improving transit accessibility with Canada Video Relay Service

We have improved service for people who are Deaf, hard of hearing, or speech-impaired by providing another way to connect with OC Transpo.

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Image - Cooperative Seating
Accessibility news

Cooperative Seating

Did you know? We have seats for persons with mobility issues, require assistive devices (wheelchairs, scooters, walkers, canes), or have small children or open strollers.

Any passenger needing assistance can always ask the driver.

Look for the logo marking the Cooperative Seating area!

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A woman in a wheelchair boarding the O-Train. Example of tactile wayfinding strips and platform edge markers.
Accessibility news

Built for accessibility

We are committed to providing transit services that are accessible to everyone.

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