When one chapter closes, another will open.
Wednesday, June 21: we have retired our OC Transpo app for iOS and partnered with Transit to provide Ottawa users with free access to the Royale subscription.
Users will receive a message in the app informing them that OC Transpo is upgrading them to Royale. You will be able to access the subscription's additional features immediately, as long as you have the latest version of the app.
All fare readers on buses and fare gates at O-Train Line 1 stations now support payment by credit card and mobile wallet with O-Payment!
Register for an O-Payment account to track your trips, payments, or print receipts. Before registering, or to add a new card to an existing account, you must first complete a trip on O-Train or a bus using a credit card or mobile wallet. Visit the Getting started section of our O-Payment page for details.
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Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Service representatives from 6 am to 12:30 am every day. With 57272, our Customer Service Representatives are just a text away!
Text us to:
Bookings, fit-in requests or other changes to trips cannot be done through text at this time. Instead, use My Para Transpo or call us at 613-560-5000.
Read More about Customer Service live text now available for Para Transpo customers!
OC Transpo’s Travel Training program has been teaching people with disabilities and seniors to use transit safely and independently since 2003.
We’re excited to share the Travel Training program in a new video produced for OC Transpo by BBC StoryWorks Commercial Productions. Follow along with Daniel, a past participant in travel training, as he travels around Ottawa from home to work and a night out with friends.
The video is part of the online series The Way We Move, presented by the International Association of Public Transport (UITP).
Starting September 19, OC Transpo’s Community pass will automatically renew every two years for customers who are signed up. No need to reapply!
Community passes will only expire when a customer reaches the age of 65 or when they are no longer eligible for the Ontario Disability Support Program (ODSP).
We’ve been working directly with ODSP on this initiative to reduce steps for customers and improve your experience. Customer eligibility will be confirmed by ODSP and OC Transpo staff annually.
The Community pass offers customers registered for ODSP a reduced price for both single-ride fares and monthly passes. It is valid on all OC Transpo bus routes, the O-Train, and for Para Transpo trips.
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Avoid long wait times and secure your place in line. The Virtual Line allows you to reserve service time at the Rideau OC Transpo Customer Service Centre from the comfort of your home or while on the go!
This improved digital-queuing system is another way we are working to keep you safer.
Read More about Virtual Line - OC Transpo service without waiting in line
OC Transpo introduces My Para Transpo!
This NEW self-serve system lets Para Transpo customers quickly and easily manage their trips:
Enjoy independence and confidence with every trip. If you have a ParaPay account, you already have access! Easily get started by logging in with your ParaPay Customer ID or your email and password. Sign in to My Para Transpo today! If it is not possible for you to use the My Para Transpo web portal, please call 613-560-5000 or TTY 613-244-4833.
We have improved service for people who are Deaf, hard of hearing, or speech-impaired by providing another way to connect with OC Transpo.
Read More about Improving transit accessibility with Canada Video Relay Service
Did you know? We have seats for persons with mobility issues, require assistive devices (wheelchairs, scooters, walkers, canes), or have small children or open strollers.
Any passenger needing assistance can always ask the driver.
Look for the logo marking the Cooperative Seating area!
