Para Transpo information session and workshop: poster

Eligibility

New criteria

  • Eligibility expanded in April 2017 to include persons with developmental / mental health disabilities
  • No significant increase in customers

Conditional

  • Previously “winter only”
  • Conditional eligibility now includes:
    • Seasonal (not just winter, includes extreme heat and more)
    • Physical barriers
    • Variable health
    • Special events only

Applications

New

  • Lifemark Health Services was awarded the contract to undertake the application and assessment process
  • Will receive and assess new applications starting in February 2018

Renewal

  • All customers will be required to renew information every 3 years
  • Process will be staged and customers will be receiving renewal applications over the next 3 years
  • Lifemark will oversee this process

Appeal

  • Formal process for escalated reviews will be implemented
  • Appeal panel will consist of 2 representatives from the Transportation Services and Public Health departments and a Para Transpo customer
  • Panel member recruitment will begin shortly

Fares

ParaPay

  • Now available for all customers
  • Online, phone and in-person options available
  • AutoRenew and AutoLoad expected to be available later this year

Presto on Para

  • Customers who use a monthly pass loaded on a Presto card will be able to register their card number with OC Transpo in advance
  • Will shorten wait times for boarding customers as you will only be required to present your Presto card

Overdraft & Account Management

  • All customers are responsible for paying for services used
  • Customers who do not pay for a trip will be issued a No Fare Slip
  • Requests for clearing outstanding balances will be made at time of booking
  • Warnings will sent when customer has a balance owing greater than $25
  • Customers with outstanding balances will face suspension of services at certain levels

Cancellations

Automated Cancellation Line

  • An easy and convenient way to cancel or review a trip booked for today or tomorrow - without having to speak to staff
  • Information available on octranspo.com, printed brochure or 613-741-4390

New Policy

  • New policy for all bookings – subscription and demand (daily)
  • A late cancellation is now less than 3 hours prior to trip time
  • Points assigned for cancellations - 1 point for late cancellation, 2 points for no-show or cancel at door
  • Warnings issued at certain point levels
  • 3-, 7- or 28-day suspension of services occurs when defined point levels are reached

Account Management

  • Account management will begin when customers are approaching suspension levels
  • As customers accumulate points, a letter will be issued or customer will be called
  • 3-, 7- or 28-day suspensions can occur at defined point levels

Let OC Know

If you feel unsafe let OC Transpo know by calling Transecure or submitting an anonymous online report.

Let OC Know: Find out more
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Where Will I Buy My Fare?

Ticket machines at all O-Train stations will provide a full range of fare payment options.

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