Para Transpo information session and workshop: questionnaire

Question #1

With online booking, there will be advance booking, meaning more than one day in advance.

What number of days do you think works best?

  • 3 days
  • 7 days
  • 14 days

How many non-subscription advance bookings should a customer be allowed?

Why? And why not?

Question #2

Booking Reminders

  • a) If booking is further than 1 day in advance, will a reminder be required?
  • b) If yes, what type of reminders would work best for you?
    • Automated phone message
    • E-mail
    • Other? (please specify)

Question #3

Para Transpo has a diverse customer base, and many of them are not able to use a computerized system

Barriers include (but are not limited to):

  • Lack of computer skills
  • Cognitive skills
  • Financial barriers (no computer, no internet, no cell phone)

Can you identify any other barriers people may face if an online system were introduced?

Question #4

How do you recommend overcoming these barriers?

Options include (but are not limited to):

  • Allowing phone booking to start 2 hours prior to online booking
  • Creating a phone IVR booking system (will only book to certain select addresses)

Can you recommend any other ways to overcome these barriers?

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