ParaPay logoParaPay is a new card-free system that lets you pre-pay your Para Transpo fares. Simply open your account, load money or a monthly pass, then book your trips and ride. No need to carry cash, tickets or a Presto card.

ParaPay cannot be used to pay for trips on OC Transpo buses or the O-Train.

Get started with ParaPay

  1. Open your account by calling Transit Information 613-741-4390 or 613-741-5280 (TTY) and give your Para Transpo ID number.ParaPay website snapshot mobile and desktop
    • If you want be able to load your account online, you also need to:
      1. Provide your email address
      2. You will then receive an email with instructions on how to activate your account and load money or a pass
  2. Load a monthly pass (ParaPass) or money to pay-per-trip (ParaPurse) online, in-person, by phone or by mail.
  3. Book your trips and ride — Your fare is automatically paid when you book, and if you cancel, your account will be reimbursed.

Loading your ParaPay account

You can load your ParaPay account with money to pay-per-ride (ParaPurse), a monthly pass (ParaPass) or both.

There are four convenient ways to load your account:

*Approved banks: RBC and Scotiabank

Ways to pay

Accepted payment methods



  • Credit card
  • Visa Debit
  • Interac® Online*

By phone

TTY 613-741-5280

  • Credit card
  • Visa Debit

In person

Customer Service Centres:

  • Rideau Centre
  • Lincoln Fields
  • St-Laurent
  • Place d'Orléans
  • Cash
  • Debit
  • Credit card

By mail

City of Ottawa
Attention: Para Transpo
925 Belfast Road, Ottawa, ON K1G 0Z4

Please include your name and Para Transpo ID.

  • Cheque (payable to the City of Ottawa)

Pay-per-trip with ParaPurse

ParaPurse lets you deposit money to your account and pay for your Para Transpo trips as you go. A minimum $-load is required when adding funds to ParaPurse.

You can use the funds in your ParaPurse to:

  • Pay-per-trip
  • Put towards the cost of a monthly ParaPass

Ride all month with ParaPass

ParaPass is a paperless monthly pass that lets you take unlimited trips on Para Transpo during the month. ParaPasses cost the same as Presto passes.

You cannot use your ParaPass:

  • Aboard OC Transpo buses and on the Trillium Line (O-Train)
    • You will need to load your monthly pass onto a Presto card in order to use it to pay for both OC Transpo and Para Transpo trips
    • You will need to show a Presto proof of purchase (Query Receipt) upon boarding when you use a monthly Presto pass on Para Transpo
  • To pay for trips inside Para Transpo’s Rural Zone (PDF)
    • You can pay the one-way flat rate of $ using money from your ParaPurse or with cash

Need help?

Check out our step-by-step ParaPay help

Call OC Transpo’s Transit Information Line at: 613-741-4390 or 613-741-5280 (TTY)

Visit any OC Transpo Customer Service Centre:

  • Rideau Centre
  • Lincoln Fields
  • St-Laurent
  • Place d'Orléans
Proof of payment (POP) logo with a POP transfer

Be ready for fare inspection

Aboard double-deckers, articulated buses and the O-Train, and on the O-Train platform

Keep your PRESTO card, monthly pass, POP transfer ticket or DayPass at hand and be prepared to show it to fare inspectors on request.

Let OC Know

If you feel threatened let OC Transpo know by calling Transecure or submitting an anonymous online report.

Let OC Know: Find out more

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