Passing through a fare gate takes you into a fare-paid zone (FPZ) where you can board the train. At Tunney's Pasture, Bayview, Hurdman, and Blair Stations, you can also catch a bus within the FPZ.
How to use fare gates
Transcript and text description
“How will I get through the gate?” displays on the screen.
An outline drawing of a fare gate appears.
The drawing of a fare gates remains on the screen. A Presto card is tapped at the card reader atop the fare gate and the gates open.
“Tap or scan: Stations will have easy-to-use fare gates where you tap your smartcard or scan a barcoded transfer or event ticket.” displays on the screen.
|00:07||[Music]||The drawing of a fare gates remains on the screen. A barcode is scanned at the fare gate and the gates open.|
|00:12||[Music]||OC Transpo logo appears on the screen.|
A valid fare will open the gate for you. If you have a question about your fare or using the fare gate, speak with a Customer Service Representative through the video chat feature on ticket machines.
Accessible fare gates
An accessible fare gate is located at the end of every row of fare gates. Customers with an assistive mobility device, stroller, bicycle, luggage, or who need more time or space to get through can use the accessible fare gate.
Accessible fare gates have:
- Wider entrances
- Doors that stay open longer
- Card readers on the side of the gate
Exiting the fare gates
You do not need to tap or scan at the fare gates when exiting the station. Simply walk towards the fare gates and they will open automatically.
Common fare gate questions
How do I use my Presto card to tap for someone else at a fare gate?
Your Presto card can only be used to pay for a single passenger at fare gates. This is because the gates do not generate transfers.
If you would like to pay for more than one customer at an O-Train station, you can use a ticket machine to buy a single-ride ticket; or buy and instantly load a second Presto card.
Note: You will need to pay for the second fare by cash, debit, or credit as Presto e-Purse payments (the funds already loaded on your Presto card) are not accepted at ticket machines.
How does a senior get through the fare gates on Sundays and Wednesdays?
Transit is free on Wednesdays and Sundays for seniors 65+. On these days, you will need to tap a Presto card set with the senior discount at the fare gate — the gate will open and no fare will be charged.
If you transfer to a bus, do not tap your card when you board!
Best way to get a Presto card for seniors
The Customer Service Centre (CSC) located in the Rideau Centre is open.
All other CSCs remain closed until further notice.
Buy your card in person at an OC Transpo Customer Service Centre (CSC) or a participating Shoppers Drug Mart, Loblaws, or Real Canadian Superstore location. A Presto card costs $6.00.
When buying a Presto card in person, there is no minimum load required. An age-based discount can be set on the card immediately.
You can also buy a Presto card:
If you purchase a Presto card using one of these three methods, there will be a minimum load required. You will also need to visit a CSC, Shoppers Drug Mart, Loblaws, or Real Canadian Superstore to set the age-based discount.
How does a child under 5 get through the fare gates?
Children ages 5 and under ride for free. There is no need to tap at the fare gate for a child under 5 years old.
When travelling with children or a stroller, you can use the accessible fare gate. The accessible fare gate is wider and the doors stay open longer.